Rosby Greenhouse and Berry Farm — Local services in Brooklyn Heights

Disappointed in my recent visit. I have been a customer for about 3 decades! So I am familiar with the mix & match filling of a tray. This is the first time I had anyone remove every single container and tell me I was over by one. Which I dont see how. But she rearranged it so I had the tray and an extra plant. I bought the tray, but went down the road for the other plant and found the herb I needed. In the process of rearranging, the cashier managed to dislodge the plant tags for two of the tomato packs. So I am not sure what is what. Which stinks, because I wanted certain ones for containers and the others for in...

Went here twice this year. Once in early May. It was sunny but kind of cool and lightly drizzling. Was looking for plants deer wouldn’t eat. Cashier handed me a sheet of paper with a list of plants, kind of annoyed, and pointed in the direction where some might be and said it’s cold and raining, and she wasn’t going out there to show me. No prob.

Was in the area so I stopped in again. Took a few plants to the counter. Same woman. No hello or anything and I wasn’t about to acknowledge her either. Not a word was spoken during the transaction.

A little customer service goes a long way. No more...

I was impressed with everything about my first trip to Rosby's Greenhouse. This small local greenhouse & farm offers a beautiful selection of plants, veggies and flowers. My family and I was helped by Carmela. Carmela is a true GEM! We were greeted with a big smile and she shared her strong knowledge of perennials with me. I left that day feeling like we knew each other for years. It really makes a lasting impression on a customer when the employee loves what they're doing. Thank you for the positive experience...