Glantz — Local services in Cleveland

We ordered a large, heavy piece of sign material to be shipped to our home for our business. It arrived on Thursday. The delivery woman leaned the very large, heavy, metal piece of material against my personal vehicle. The invoice said to specifically leave it in the yard next to the house. This was highlighted in bright orange on the invoice. As the delivery person was getting ready to leave, I noticed the shipment leaning on my vehicle in the wind. So I quickly went outside to move it before it created damage. I contacted the main office, who then apparently talked with the delivery person and instructed her to call me. She called. I picked up the phone and she bluntly stated her name, the company name she worked for and that her manager told her to call me. Then dead silence.....No explanation, no apology, only excuses. She said she didn't leave it in the yard because she didn't want to walk through the mud. There was NO mud where she needed to place the material, at all. And even if there had been mud, that is no excuse to leave it against someone's vehicle. She was extremely rude and unprofessional. On top of this, the corners of the sign material were damaged and curved under. It took 3/4 of the way through the conversation for her to finally apologize for leaving the material where she did. I explained that I needed a usable piece of material for a job and that it would need to be replaced ASAP. She explained that she would bring a replacement the next day, Friday. Friday, Saturday, Sunday, and Monday came and went and there had been no replacement, no call, no explanation. The delivery person was extremely unprofessional, rude, and unapologetic. She had complete attitude and also felt the need to explain to me that she was calling me from her own personal phone because the company can't bother to give her a company phone. I'm not sure why she felt the need to tell me this. It was awkward to say the least. It took her most of the conversation to finally stop making excuses and admit that her choice was wrong. I contacted the branch and spoke with a manager, explaining the situation. The poor service they provided made my business look bad as well, since I could not provide the expected and timely service that my customer had counted on. They offered no compensation for the situation, no discount to make it right. It was clear that the customer does not come first and that this is not a company I can count on. Had I not contacted them today, I'm not sure I would have ever received a...

I bought some very expensive vinyl from them, had problems using and installing and was in touch with the sales rep who I bought it from. We decided to go a different route and return the vinyl. I took it back and was told it would be refunded in 3 days to then have to call back on the status. They then let me know it can’t be returned because it was just outside the 30 day return policy that oracal has but I was never informed of. After reaching to higher management they just kept telling me no. So I get to sit on 2 of the 3 rolls of very expensive unused vinyl. Thanks for...

Matt Goodman, the local sales rep, is hugely knowledgeable across EVERY aspect of sign and lighting supplies. And when I am still scratching my head on an application, he makes it a point to stop by the shop to lend a quick hand...and has even dropped by a job site or two. I'm not one of the biggest customers N. Glantz has, but Matt does make me feel as important as one. Thanks Matt. - Gary Blevins, Owner,...