Brunswick Bedding & Upholstery — Local services in Brunswick

I have used Brunswick Bedding in the past and they made fabulous slipcovers for our furniture so I went back to them when those needed replacing. They encouraged me to order the fabric myself so I did. The fabric arrived and I took it to the shop. That was a Friday and the woman (Maria?) working said they would likely start on Monday. Weeks went by and no notice of slipcovers so I finally called to inquire. They said it would be a week more. I then never heard anything so called back again and they said the covers were ready. Long story short, they made slipcovers from a different fabric and likely used my fabric for another project. I think this because the fabric company traced an order for an additional 18 yds of the same fabric as mine shipped to them 2 days after I dropped off my fabric. I have no way of knowing what happened because NO ONE WILL TALK WITH ME. I have politely tried to get this resolved and they obviously do not care. I would say this is NOT PROFESSIONAL and NOT RESPONSIVE. I can also include POOR QUALITY because the slipcovers they did produce, from the wrong fabric, do not fit our furniture and are not what I ordered. I ordered the sofa cover without a skirt and the ones they made had a skirt, the recliner cover did not fit the foot kick out piece, etc. If they had only returned any of my number of calls or responded to my husband when he went in to the shop, we could have possibly resolved this but now I must re-order the fabric and have another upholsterer...

Brunswick Bedding & Upholstery was hired to reupholster by sofa. Tomas took no notes and call where made from staff asking how I want it done. Question like did I want one cushion when it was a two cushion sofa. The sofa originally had spring down in the seat and back cushions. When I received the sofa back, no spring down, not even a solid foam seat cushion. Instead there were two then pieces of foam with batting in between. In addition, staples us where sticking out which would have worn through the fabric. Tomas came out and ripped sofa apart trying to fix staple issue in my home. With no success, he took tattered sofa back to his shop. I expressed my dissatisfaction, to Tomas directly. When the sofa came back it was still a mess. I called Tomas with no reply. I then dropped by a spoke with Rosa in person. Again, no communication from Tomas. Overall Upholstery took in the sofa and brought it back to life with solid foam cushion and quality workman ship. You are crazy if you take anything to Tomas & Rosa. STAY AWAY FROM BRUNSWICK BEDDING...

Recoverd a sofa for us years ago and did a great job, except for they did not line up the cording with the stripes in the sofa. That has always bothered us, but we let it go. We recently took them some sofa cushions that needed some cording redone, and they screwed that up big time. Did the cording inside out. 🙈 How does that happen at a professional upholstery shop? I've been calling for weeks to get it redone, however, nobody in the office ever returns phone calls. I finally got a hold of Tomas after reaching out to him on Google. Tomas is a friendly guy, but he is always giving us the runaround, which is not very professional. He doesn't show up when he says he will (or at all ) even after calling daily. I would rather someone just shoot it straight to us. Spent way too much of my time trying to chase them down. Finally gave up. We have more furniture to be reupholstered, but unfortunately, we will have to...