Bryce Canyon Auto Care Center — Local services in Bryce Canyon City

I'm on the fence about writing this review.

My engine splash shield got knocked loose during a road trip and I brought it in for emergency repairs. I was only staying in Bryce Canyon for a few days and they were able to fit me in as soon as they opened. They were busy, so the repair took about 6 hours. The work was good, the price was reasonable. No worries there.

However, when I left the shop, my check engine and tire indicator lights were on and nobody mentioned anything. I went back to ask what was going on and they quickly hooked up my car for diagnostics.

After a few minutes, they told me that one of my ignition coils had gone bad and was causing an engine overheat. It was 100 degrees out and my car was not safe to drive.

It was a Friday and I was scheduled to leave that afternoon. The tech told me there was nothing they could do. He said they couldn't get the part and nobody else in town would be able to fix it. They never looked at the tire sensor.

With the Grand Canyon fires and a marathon over the weekend, I was panicked & stranded with no place to stay.

Luckilly, the part was commonly available at any auto parts store and I was able to find another mechanic 20 miles away in Panguitch. He got me back on the road in a few hours.

I understand Bryce Canyon Auto Care Center isn't responsible for everything that goes wrong on somebody's car, but it would have been nice if they'd let me know right away that I had a serious engine concern or offered to help when I initially brought my car in.

The shield repair was fine. I'm just disappointed they weren't more helpful with the secondary problem. I didn't love the idea of breaking down in the middle of nowhere or getting stuck in an overcrowded national park. It would have been a lot less stressful if they'd given me some local repair options.

I ended up calling every repair shop in 30 miles, which is awesome from a tent with bad phone signal.

I was able to leave the park, on time, with a $500 repair bill. They fixed the problem that was presented, but that's it.

Of all the repair shops in South-Central Utah, Bryce Canyon Auto Care Center is certainly...

Unfortunately wasn’t too happy with the work we received. Our car was overheating and we just barely pulled into Bryce Canyon for our stay there. We visited them on a Thursday and the gave us a diagnostic of the issue and we’re super friendly and efficient. I made the mistake of not follow their suggestion and going through with the repair and ended up having to wait a couple extra days for them to be able to do it. Everything was perfect up to the day we brought the car in. We arrived 8 minutes after opening to have our thermostat and temperature sender replaced. It seemed that there was a miscommunication between the mechanic we talked to and the mechanic that was doing our repair because he had only replaced our thermostat and then called saying that he was unaware that a temp. sender was ordered and was in the list to be repaired and asked if we wished to also have it replaced. He informed me that the thermostat wasn’t fixing the whole issue so he had to ask for our permission and this was after a total of 5 hours after we dropped off the car. Granted a whole weekend had passed so I’m not going to blame the mechanic for missing that information. Unfortunately we didn’t pick the car up until 15 minutes before close and we are on a road trip so we were unable to go anywhere being that the car is our transportation/home. When we picked up the car the mechanic that did our work said it only took and hour of work meaning that the car was sitting majority of the time we had been waiting. Even with them replacing those parts they didn’t fix our issue because it seemed all they did was a baseline diagnostic check and didn’t care to go above and beyond to fix our issue. They were very friendly but not great at communicating. I would recommend them for light repairs but they don’t seem to want go in and make sure that all possibilities...

I needed an oil change when passing through on a long trip.

$110 for 8 quarts of synthetic and filter, which is expensive but hey, it's a tourist town.

Unfortunately they did a very sloppy job. I drove back to my camp site and saw oil dripping from the truck. The entire pan was covered in oil, there was oil spilled all over the exhaust that was burning off, just a mess. I cleaned everything up, and the next day there's oil leaking from the filter. The filter was tight enough, so I figured it was just some residue from the mess they made. 1000 miles later, it's still leaking, so I guess I have to pull the filter off and re-do it right myself. I bet there's a double gasket or dirt on the seal. On top of all that, they left a big greasy hand print on my door.

I was doing a higher quality oil change when I was in high school, for a lot...