Kroger — Local services in Buford

What I’m about to say will disgust you beyond belief! If I could give ZERO STARS I would. I went to the Kroger‘s gas station in the lot of this Kroger’s store around the 2nd week in May, I believe it was a Wednesday or Thursday. I went up to the window, asked for gas on pump four. The clerk (Glenn) asked if I wanted to use my Kroger’s card and I said I would use my alternate ID. I punched it in and then I asked for my receipt. He then proceeded to look at the long strip of receipts he had hanging off the counter and he tore one off and placed the receipt in the little slide out drawer. I took the receipt and said thank you. As I’m walking towards my car, I feel some type of slimy gooey stringy substance on my hand on in which I’m holding the receipt. I look at my hand and there’s this slimy stringy substance stretched out across my fingers!!!! I looked at the receipt and there’s white glob of foamy substance along with the slimy sticky residue on the receipt (I know what you’re thinking because that’s what I’m thinking was on my hands too !!!!) This man put his bodily fluid on my receipt before he handed it to me. So I get to my car I put the receipt on the floor and immediately start drenching my hands with sanitizer, nearly gagging and throwing up. While I’m doing this he proceeds to come out of the little boxed area he was in and stood there across from pump four, where I was and he stood there looking in my direction, and I said to him what was that you put on my receipt? That’s disgusting!!! He completely ignored me and just stood there looking off in the distance. So then I proceeded to pump my gas, after drenching my hands in sanitizer until the bottle was empty. He then walks over to where the air pump is located and he stands there looking at me pump my gas, and starts to smoke a cigarette. Then another customer approached the booth and he went back in . So, I finished pumping my gas and decided I needed to let the manager in the store know what just happened. I went inside asked the first cashier I saw if I could speak to a manager. He asked what was it concerning and I told him of the incident I just experienced out at the gas station and I had the receipt and showed it to him with the bodily fluid substance still on the receipt. The cashier reached out to take the receipt and I said “No you don’t want to touch this, there is some type of bodily fluid all over this receipt.” He asked if I wanted to throw it away , I said I would like to show it to the manager, so he gave me a bag to put it inside and offered me some hand sanitizer. I told him thank you and that I had already drenched my hands in sanitizer. When it first happened outside. He then began to apologize and said he would get a manager for me. So I stood waiting next to the customer service counter then the manager came to assist me. I explained to her what happened. She looked at the receipt in the bag and said “oh yeah, I do see something on it. She said do you know who it was?” I described the gas station attendant to her. I said he’s older Caucasian man with long gray hair pulled back in a ponytail, wearing glasses. She said she would speak with him and review the cameras to see what happened. She then asked if I wanted a new receipt, I said yes, please and she went to get me another receipt. But, there was a complication with trying to print the new receipt so she took down my email to be able to send me another receipt and I saw on her iPad that she had written the clerks’s name “Glenn” to this day. I’ve heard nothing from the manager, never received a copy of my receipt ,and every time I think about the substance that was on my hand I lose my appetite. It’s like I have PTSD now. I don’t even like driving past the Kroger‘s anymore and I can’t bring myself will to go in that store anymore and I’m definitely not ever going to that gas station !!!! Now, anytime I see an older Caucasian man with gray hair, pulled back in a ponytail. I instantly get this feeling, and I don’t know...

Having dietary restrictions sometimes make it hard to find certain things for my family and this particular Kroger has made it tougher and tougher to get those things. When I moved to the area they had everything. Through the last 3 years, they have oddly dropped every item that I bought, in bulk, EVERY TIME I shopped there. I have spoken to customer service on FOUR SEPARATE OCCASIONS and left a very detailed product request list for their "product manager/buyer" with my name and phone # and NOT ONCE have they made one attempt to call me. It seems that someone that purchases food for a large grocery store would have some slight nutritional knowledge! Hint: Many people that are sensitive or allergic to cow's milk are also sensitive to nuts. Another hint, A LOT OF PEOPLE CANNOT HAVE COWS MILK! So, when you have 500 gallons of 30 different varieties of cows milk(how many freakin ways can cows milk be sold?!?!) You also carry 200 gallons of different nut milks like almond, cashew, coconut, and also soy, why can you not continue to carry cold 1/2 gallons of RICE MILK!! Only a tiny fraction of people are allergic to rice milk!! That is the only type of "milk" we can use. Why only carry warm quart size boxes that are much more expensive than the refrigerated 1/2 gallon size that you carried before?!!? How about alcohol apple ciders?! You carry 20 varieties that are all full of sugar 20+grams. You had one or 2 at any given point that were a "dry cider", meaning they we're very low in sugar at -10grams per bottle. When someone who has an intolerance to gluten in beer and wants an adult beverage alternative to beer, they probably don't want to get diabetes drinking the equivalent of a case of child's sippy boxes of apple juice. Oatmeal....why 5 different brands and 10 flavors, including redundant flavors across those brands, and not one single steel cut blueberry option?! You had it, now you don't. (Better Oaks Thick & Hearty Blueberry Muffin) These things are not hard to get! You have had them! The Kroger in Jefferson, which btw is FAR SUPERIOR IN EVERY WAY to this store, has all of those things! What is the malfunction with the purchaser at this particular location?!? DO YOUR JOB AND RESPOND TO CUSTOMERS. I live 1.5 miles away and once a week when I travel to Jefferson, I go to that Kroger. I also visit Publix quite often, as well. I avoid this Kroger until I have no other choice! It looks to me like Kroger needs to reconsider the person filling...

I was shopping in Kroger on Sunday March 26th and there were 3 times that I could not find something I need. As I was looking for the 1st item I saw the store manager who not only told me where the item was but took me to where the item was. The other 2 times I just happened to cross pathes with the store manager and both times tolf me where to located them item and took me to the item. As I was getting ready to go check out my sister called me to tell me that my cousin had died. The manager happened to walk by me at the point where I was literally in tears and trying to compose myself before I went to check out. After asking if I was okay and was there anything he could dothis very nice, helpful and compassionate man told me that me and my family would be in his prayers. Thank you so much for that. It means a great deal to me. Once I arrived at the register my cashier Lana and the young man bagging my groceries realized something was wrong since I still had tears running down my face. I told them what had happened and both said how sorry they were for my loss and that they would be praying for my family. The young man insisted on carrying out my groceries ( I'm so sorry that i don't remember his name) not only took my groceries out and helped get them in my truck but told me once again that he would be praying for us. Then he asked my permission to give me a hug which I accepted. Thank you Kroger for hiring a manager that is not only hepful and knowledgeable abot the store he runs but is truly friendly helpful and more importantly a compassionate man. And to my cashier and the young man bagging my groceries...Thank you fot being the caring employees/ people you are. Kroger should be proud of these 3 individuals. It's people like this that will have me returning...