Midwest Lumber & Supply Inc. — Local services in Butler

I bought a Toro lawnmower from Midwest Lumber in Pleasant Hill, MO. The top of the engine blew off after about 2.5 years, so I took it back to them since it was still under warranty. They had to ship it off to the main store in Butler, MO for serious repairs. It took about 3 weeks for the Toro rep to show up, only to say that it was a Kawasaki problem since the engine was Kawasaki. I personally went down to Butler a week ago so try to get some answers. Justin told me all that and that he was going to get ahold of Kawasaki. I asked him how long he thought it might take as long to get him there as it took the Toro rep. He thought it would only take a day or 2 since he was going to mail pictures to them. Well, a week later, still no word from Kawasaki. "It's out of our hands now." I called again today (I'm calling daily now) and was told, once again, no. I called back to the store and asked to talk to the manager of the store. I told him who I was and what I was calling about. He said he didn't know anything about it and was going to transfer me back to the repair dept. I said, "No, don't do that. I already talked to them." Well, he transferred me anyway. I won't be buying anything else from them if I can help it and certainly won't be going back...

When purchasing lumber the grade paid for and sold are not quality you pay for. Every board has bark on the edges, some of defects in the board itself and are not premium #2. Disappointing with gas prices to know every time you need to drive elsewhere to get something useful. Charging for quality sticking a...

Not much to say about the help. No one asked if I needed help. I had to go to the checkout counter to ask if the had what I was looking for, then they didn't know. Very disappointed in service. Not what I had experienced on...