Banister Ford of Marlow Heights — Local services in Camp Springs

I just signed the lease to a brand new 2024 Mach-E GT, and that is all thanks to the incredible experience and pleasantness from this specific Ford dealership. NO OTHER FORD DEALERSHIP GAVE ME THE TIME OF DAY EXCEPT BANISTER FORD! Let me explain.... Like many other Tesla owners, I was very motivated to sell my Tesla (for obvious reasons 😐), and knew I wanted to get into a Mach-E, but for the right price and with the hopes of saving some money as well. It's been a hot minute since I have had to work with a dealership and negotiate, and I definitely had some anxiety around that as buying cars can be a stressful situation with pushy salesman. I started with the closest Ford dealership to me and inquired on their inventory based on what was shown on their website. Unfortunately, at least according to the salesperson over the phone, their website was not up to date, and the Model and Trim I wanted was already sold. And rather than inquire with other dealerships to see if they can transfer one to them, he insisted on pushing on me a Mach-E that had none of the features nor color that I wanted. The quote came in very good not gonna lie, but I would have felt like I was settling. I had initially wanted a premium as it was most comparable to the Tesla, but the one being offered had the bare minimum and was in a color I felt was boring. They then proceeded to push a GT on me also in a color I did not want, and it came out to be $200 more a month. So then I moved onto another Ford dealership. They told me they had the car I wanted, and in fact was staring at it, and that they would send me a quote for the car. Quote didn't come in until the following day, but it was within my budget and I was prepared to move forward with the purchase, to which they then told me they sold the car. So then I moved onto dealership #3, and the salesperson that answered was the most aggressive salesperson I had ever met and wouldn't even given me the time of day unless I submitted a credit application, and that they were unwilling to provide any quotes. Normally this would be a red flag and I would walk away, but I knew I wanted a Mach E, and their website showed they had the one I wanted. I even asked the guy to confirm they have it and he assured me that he has the key and that it will be on hold for me. So I proceeded with the credit application in hopes that he would work with me on a quote and hopefully make a deal, but I did not hear back until the end of day, in which he told me he would get back to me the following day. I said ok and asked to confirm he still had the car. His response was "I'll take care of it." Well he did not take care of it because the following day he told me the car sold two days ago and that the key he had was a spare. I was about ready to just call it and deal with the Tesla. But I gave it one more shot with Banister Ford. They didn't have any premiums I wanted, but they had two gorgeous GTs for much less than other dealerships had their GTs listed for so I figured I would try to negotiate. When I called, I was immediately greeted by Jasmine Toplyn, who was the most pleasant person I had talked to during this entire endeavor. I told her what I wanted and that I was motivated, and she told me she would absolutely help me and asked that I send over any quotes and trade in offers I got from the others. Not long after, I got a quote for one of the cars, and the following day I got another from their manager; somehow they were able to quote me for the two GTs what others were quoting me for their premiums. The entire experience with them completely offset the anxiety inducing and horrible experience I had with the other 3 dealerships. They were responsive, accommodating, and were willing to work around my budget, and it literally took less than a day to go from introductions to signing the lease to a brand new 2024 Mach-E GT. I am so excited and I would only ever work with Banister Ford for all my car needs even though they are an hour away from me. Jasmine, Anthony (AK), and Claudio...just very friendly...

9/20/25 Update: I went to get my oil changed today (complementary ~$100 because of the $600+ I wasted getting a rental for no reason at the beginning of the summer), and customer service was poor. I arrived at 2:30pm for my SCHEDULED oil change and was told there might not be any servicers present because oil changes "aren't usually scheduled so late on a Saturday." FYI, they close at 4pm. Meanwhile, I'm bewildered because why would I as a customer expect to hear something like that when they LET me schedule for the time I did. The staff proceeds to tell me there's only one person there and he's "already working on some things," as if that's supposed to be a surprise..? In any case, she eventually came over to tell me one of the other servicers was apparently on his way home and she had to have him come back to make sure my oil could get changed. In any case, the oil change was done by 3:30pm, 30mins before close of business. I'm not sure why they weren't properly staffed during regular hours, but to make me feel like a burden for coming to them to do their jobs, which I had already suffered at the quality of was insult to injury. I already wasn't planning to return after this "complimentary" service that did not cover the money they made me waste, but this visit was the cherry on top. Won't see me again.

I had been coming to this location for a couple years to get oil changes and basic maintenance, but I will never be returning after the lack of due diligence that left me hemorrhaging over $600 in a matter of a few weeks for NOTHING. My car was experiencing flooding due to some sort of leak, and I paid about $200 to have my drain tubes cleared on May 17th. At that time, my service advisor was Davonte Manuel. The very next time it rained, my car was flooded again, so I called to discuss and was told it was probably a more severe issue, and that I'd need to drop my car off so they could send it to a 3rd party servicer (Paymer and Phillips) who could diagnose and fix the issue. I dropped my car of June 3rd and picked up a rental. I had not recieved any update at all by June 6th and decided to initiate a call MYSELF to ask my service advisor (Quanisha Jackson) what the status update was, at which point she told me the 3rd party servicer is backed up for the next MONTH and not able to take any new vehicles. At no point did she bother to tell me this before I initiated outreach, meaning I had wasted over $400 on a rental vehicle since I needed to come pick my car back up from Ford without it ever being looked at. I called and spoke to a supervisor on June 7th to express my extreme dissatisfaction with the lack of communication, and when I explained my concerns about never being called with a status update about the 3rd party service being backed up, it seems that was common knowledge that my service advisor had somehow not known - in other words, I could have saved my time and money altogether. They had someone take another look at my car from Ford before I picked it up and I was told they found some additional debris deeper in my drain tubes and flushed them again, as if this were enough to rectify the situation. So they had not done a thorough job the FIRST time they were supposed to have remedied the flooding. When I picked my car up the same day, I was told they weren't going to charge me for the follow-up flushing of my drain tubes, as if they were somehow doing me a favor, and not simply trying to correct their own lack of proper service. I didn't even get so much as an apology for the fact that I had wasted all this time and money. This showed a lack of attention and thoroughness in services that makes me feel it's not even worth coming here for oil changes any longer. I am so disappointed that I didn't have proper customer service when it mattered, and I am especially unhappy with Ms. Jackson's failure to follow up with me appropriately. Truly unfortunate. Be cautious, or you could end up throwing a lot of money away...

Updated review!!! I initially gave them 3 stars but after my experience I need to amend.

I went to the Sheehy Ford service department to get an oil change and have my headlight bulbs replaced. I purchased the bulbs ahead of time because in the past I have been told that they don’t have Mazda parts because they are a Ford service department. After 2 hours of waiting, I was told that the headlights had already been replaced and they were finishing up the oil change. An hour later, I was told they hadn’t changed the oil because the drain plug bolt was stripped and they had to go find a replacement part because they don’t have them because they are not a Mazda service center. After another hour, I was told the headlights had not been replaced yet and it should be about 30 more minutes and that it will cost about $280 to replace the each bulb because they had to take the front bumper off. At this point I asked to speak to the Service Manager. I informed him that I had been waiting for nearly 6 hours. My Service Advisor was keeping me informed but she was given the wrong information. I had my headlights replaced about 2-3 years ago at this same location and it didn’t cost $280 each. He informed me he can only go off of what his mechanic tells him. I insisted that his mechanic did not know what he was doing. He also mentioned it taking longer because they had to find the replacement drain bolt because it was stripped. I only have my car serviced at this service department, which leads me to believe they are the only ones who could have stripped the bolt by being careless by using a power tool to screw the bolt on instead of doing it by hand. I researched how to replace the headlights in a Mazda CX-7 and it doesn’t entail removing the front bumper. At the most, they need to remove the guard under the wheel well. In the end, the Service Manager was able to take care of the bill. I believe after the Service Advisor informed me the drain bolt was stripped, they should have told me this is going to take longer than expected and offered me a loaner car or at least a ride to the Metro. While I do appreciate the Manager resolving the issue of the bill, it could have all been avoided with proper training of the mechanic and accurate information being given by the service advisor.

Original review. A service representative called to remind me that I was overdue for my service. She told me they had availability all week. So I made an appointment for a Wednesday at 830. By 11:00 my car was ready. I appreciate the proactive nature of the service reps, however if they had so much availability, why did it take almost 3 hours for an oil change??? I guess from now on I'll just drop my car off and pick it up after I...