Chipotle Mexican Grill — Restaurant in Camp Springs

Worst and I mean the worst it’s sad I don’t come to this location much even tho I’m from suitland this is by far the worst I came In at 9:30 around the time they are ready to leave I get it ur tired but having bad customer service when I’m paying my money the only one on tonight’s shift whom treated me with respect was the cashier I wish chipotle would stop hiring the young people with attitudes I asked for a bowl with rice cool out of white rice I wanted to add salad after my rice was already in the bowl a simple 123 fix lol the manager on dutie acted as if he didn’t hear me say I wanted salad so he walked away the young girl acted like she didn’t want to fix my order that I’m paying for like this generation no nothing about customer service at all if u don’t want to work go home and this my last time coming to the hood yall see why that girl jumped behind the counter if I wasn’t on probation I would have did the same thing lol no more racket employee please hire better staff for this location ghetto and angry in the...

Very Disrespectful Everything. I Ordered Two Bowls And They Absolutely Messed It Up. I Asked 1 Bowl Have White Rice And The 2nd Have A Little Brown Rice. They DUMPED Brown Rice In The Bowl. As Im Talking To The Lady About My Tortillas The Young Man Yelled "What Beans!". I Say Black And On Both. He SMOTHERS Them Both With Black As Im Still Talking To The 1st Young Lady. I Then Ask For Chicken On The White Rice And Carnitas On The Brown. As They Are Giving Me The Little Bit Of Regular Chicken(They Were Out Of Honey Chicken At 7PM), I Asked "Excuse Me Are You Putting The Chicken On The White Rice". She Says Yes Cause At This Point Both Bowls Are Smothered In Black Beans. I Then Add The Toppings To The Bowls And The Young Lady Puts Sour Cream On A Bowl Before I Even Say A Word! What!! Why Are Yall Rushing That Bad With 3 People Behind Me. Didn't Even Get To The STALE Disgusting Chips They Gave. This Was TERRIBLE...

My feedback is specifically about the customer service, particularly from a staff member named Cathainlia (apologies if I'm misspelling her name). She's Hispanic and was standing by the register, bagging orders. I found her approach to be dismissive when I tried to explain that her coworker who was taking my order misunderstood my request—I asked for the toppings to be placed on the side, not in the bowl. Cathainlia interrupted me multiple times as I was trying to clarify how I wanted the order. Instead of listening, she repeatedly pointed to her coworker and said, "She's coming back," in a rather abrupt tone. Had she taken a moment to listen, I could have easily clarified the situation. I hope this feedback helps improve future...