I recently went back to Barnes Bros to purchase my second motorcycle after having a great experience with them when purchasing my first motorcycle back in 2014. I have to say that I highly recommend Barnes Bros Motorcycles & Offroad for any of your 4 wheel and 2 wheel needs. This is a family run business and it shows, they focus very heavily on customer satisfaction and building customer relationships. I can’t say enough good things about my experiences with this dealership.
It was still winter when I started looking at a new motorcycle for the 2016 season. I had a great conversation with Blake Barnes where we discussed my style of riding and what options might be good choices for my next bike. Ultimately we ended up looking at the Yamaha FZ-07 as it fit the bill without compromising anything that was important to me. A few months later when the weather started to break, I contacted Blake again to schedule a test ride of the FZ-07 and he was very flexible when working with my travel schedule to setup a test ride. The ride went very well and I was sold. We worked out the details on my trade and the purchase price, all the numbers were well within in reason for both parties, so we both made out on the deal.
I settled on a Raven Black 2016 model but really wanted the white model that Yamaha made back in 2015 but didn’t offer that color in the 2016 model year. Blake mentioned that we could swap the colored parts on the 2016 with the white parts for a very reasonable price. He sat me down with Liam Barnes and we worked out the details for the new plastics as well as added a beautiful carbon fiber exhaust, fuel controller, fender eliminator and adjustable levers. When the bike came in, Barnes Bros installed all the parts on it and let me know it was ready to go. The bike looks & sounds fantastic, Barnes Bros worked very hard to provide me with the perfect bike built to my specifications. I couldn’t be happier!
Whether you are buying something straight off the floor or customizing your ride to your personal tastes, Barnes Bros has you covered. They have a full service center for repairs and maintenance as well as a wide variety of gear and accessories, what they don’t have in stock, they can most likely order for you. It really is a one stop shop with a customer focused staff who strive to provide each customer with a great experience. I’m very excited to have a business like this one in my...
Read moreBeing a resident of Pittsburgh, I discovered Barnes Bros. a year or two after having purchased my Vulcan Vaquero out towards central PA. Since discovering them, I've had the pleasure of calling on them for service, knowing that as an authorized Kawasaki dealership, that I could count on their expertise to solve even the most challenging of problems. With that said, I couldn't be more grateful to them all when my most recent issue involved an electrical problem linked to the brains of the bike, a crankshaft sensor, and the ECU. Barnes Bros. went so far as to involve Kawasaki corporate on this issue which was well beyond any normal warranty issues on a 2018 Vaquero, but which in turn resulted in a totally unexpected reduction in cost!
With all of that in mind, I can only say that 'my hat is off' to their service representative, Ken, and the rest of their crew, for their handling of this issue as though I had been a long standing customer.
What's more is that upon picking up my bike, I was attended by another individual with as much attention and respect to everything pertaining to this matter as were all of the others, an individual who was filling in for Ken that day. Little did I know that I was dealing with Liam Barnes, one of the owners of the dealership.
Liam was as attentive to me and the whole process as were all of his other employees from A to Z.
All in all, I can only say that that it was an exceptional experience.
Thank you to Liam and to EVERYONE at...
Read moreGiving the Barnes Brothers business anything short of 5 stars would be an injustice. My entire experience there was extremely professional, full of knowledge, and a fluid purchasing process. Bob, one of the sales professionals, and who I was mainly with, along with everyone there is extremely professional and they truly put you as the customer first. Attributes of professionalism include above and beyond customer service, fitting the rider to their needs, and caring more about your safety than anyone else! They always stay current in the market place which reflects their extensive knowledge of the motorcycle and off-road world. Throughout the buying experience with Bob, and to put him in a shining light, I felt very valued and comfortable knowing my needs were being met and I was getting a motorcycle I know I would love. He put an all-embracing emphasis on my safety, needs, and made sure I was comfortable in a new atmosphere. I left Barnes Brothers not only with a brand new Kawasaki Ninja 650, I left knowing I was important to them, and a smarter rider.
Also, shout out to the owners, Liam and Blake. They also helped me in every aspect of the motorcycle experience. They emphasize taking the PA safety course and they both have an extensive amount of knowledge for motorcycles and everything else in their store. They live, breath and ride all different motorcycles every single day and what a pleasure it was to...
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