Universal Technical Institute — Local services in Canton Township

So I attended what was supposed to be an info session and tour today, Sat Sept. 13 at 1pm. I was interested in the A&P program. The tour lady, I didn’t get her name but she was an older lady with a short brown 1960s style hairdo, did the info session for about 45 minutes and that was all good. Then she said that we would be meeting in front of this room in about 5 minutes if anyone needed to use the restroom or get a coffee. So I went to use the head. I kid you not I was in the bathroom for no more than 3 minutes at the absolute max. Returned to the meeting place and everyone was gone. I walked all over the first floor but the entire place was silent and deserted. It was like everyone dematerialized. Waited by the room for about 10 minutes. I assume what happened is that no one else needed a 5 minute break so she forged ahead with the tour. Now the key point is we were a small group of about 6 or 7, and I was the only female there interested in the program. You think she would have noticed I was gone, right? … ?… Anyway I called the main number not once but twice. First time I talked to Stephanie. She said she had no idea how to contact the tour guide but she would reach out to the admissions team and they would meet me in the lobby. I said that literally not a soul was there besides the tour guide, what admissions team? I waited half an hour. Called main # again and got a different person, a gentleman. He said just keep waiting there. I waited another 15 minutes and then left. Time and gas wasted. I feel bad leaving a negative review bc maybe they have a great program. But if this is the level of care and attention that is usual for their staff, it’s not making too good of an impression. Not so sure I am interested with proceeding with the admissions process now. PS, neither the soap dispensers nor the hand dryer worked in the ladies,’ and they were out of paper towels. In summary, a surreal experience and...

Review update. DO NOT WASTE $30,000!!!! It has been 14 months since I graduated and I am starting to think this school does not send out diplomas. Any contact with the school goes through an operator who cannot help you with ANYTHING and gives you email addresses that do not work. Thank you again for taking my money

Definitely not as much hands-on training as I was promised. I had more on the job experience than most of the instructors I had. A couple of my classes actually did not have the book needed for the class until a couple days into the class. The Microsoft surface that was “supplied to us” was about half the price at Best Buy from what the school charged us. Many of the books were also up charged and were cheaper on Amazon. After I graduated the career services were very helpful with jobs, although I am still working for the same company I worked for before I got my degree. The main reason why I made this posting was due to the absolutely terrible service I received from bookkeeping. I requested help with something three times on the phone and two times in person and I have still not received the documentation I requested. A simple phone call explaining why you either cannot do something or why it is taking so long would have been the professional...

The teachers and program are amazing. The recruiters and financial aid reps are really good too. Always helpful towards students.

Unfortunately the record keeping and the student payment officials are very unprofessional and lazy and just don't know how to do their job. Make sure you keep a record of every payment you ever made, they do not send you an accurate statement, and I'm not sure they understand english. I have made formal complaints just for them to have an attitude with me. Not trying to be super negative but it seems they are ALWAYS messing up my payments! How hard is it to do one job?! I have been dealing with them for 7 years paying off what I owe the school and they have been the worst place I have ever dealt with!

They will find a way to screw up your payments. And I have always been respectful but I am past the point of patience with this place. I am so glad I never have to make another payment to them. Also I have had to update my phone number and address with these people over 15times And I only moved once and changed my phone number twice.

Completely ridiculous. Very unprofessional...