Great American Green Inc. — Local services in Canton

I am SHOCKED to see all these 5 star reviews. As far as the putting green itself- I would give it a 4.5/5. We love it. My only issue is that they had to piece it with two thinner pieces to make it wide enough so there’s a seam down the middle. We discussed using ONE piece to avoid this but it was apparently low on stock so they decided to just piece it. (They never asked or discussed this option with us.) besides that, the green is great! We’ve used it so much already.

As far as customer service I would give it a 1/5. The lack of communication was awful. The one day project actually took 4. (The delay in itself was fine but was never communicated.) They constantly showed up late when we had made plans to be home to meet them. (Again, we all run late- but it is common courtesy to notify someone if you’re planning on being late for an appointment…..) The actual workers that came worked very hard and were very nice. Jessica at the office was very helpful and attentive when we had to reach out to her multiple times. We are not difficult people but there was zero ongoing communication between the owner or project coordinator.

We voiced these concerns multiple times in an attempt to get some sort of update/timeline. After project completion, the owner came out to pick up the rest of the payment. We voiced these same concerns and we told “enough” and that he was “tired of hearing it”….. we were not upset and we’re simply voicing our concerns to the owner (who we thought would want the constructive criticism…) Every concern was answered with an excuse. I understand being short staffed and projects not going according to plan but that doesn’t excuse the lack of communication. Start to finish- it almost seemed like we were bothering them with our project.

Price/ product was good. Customer service was nottttt good.

Maybe this is atypical of them, but we would not use them again. Would not...

Great American Green finished last week our athletic field in our property. From the beginning to the last they of the project I didn’t have any issues with this company. They did everything we agree and even more!!! This project was a dream we had for many many years and I couldn’t find a better people and company to do our project that Great American. The best experience I had and want to congratulate a whole team. because it is a bless when you find companies like Great American Green. You guys are the best of the best.

Thank you so so much for make me and my whole family so happy with our dream.

I highly recommend you guys and hope we can do more projects in the future .

our expectations were exceeded!!!!

Thank you and God bless...

Let me start off by saying I have no opinion on the work that Darryl or his company provides. I do however want to let anyone reading this know that Darryl does not stay true to his word and I'm not surprised to see other 1 star reviews. An employee of his backed into my wife's car a few months ago and he requested we get a few quotes and he would take care of the damages. Over $1000.00 worth of damages might I add! After sending him the quotes (multiple times) he now refuses to answer my calls or voicemails. This is a true reflection of his character and I would not recommend doing...