Northwest Exterminating - Canton — Local services in Canton

Since we moved here 10 yrs ago the builder had picked Northwest Exterminating for all these homes to do the spraying needed for the closing of the homes and you could keep them after for the warranty of the service. We have always been very happy with not only the pest service but ALSO the lawn service they provide. Everyone is very nice from the girl setting up appointments to getting the service done. The customer service is excellent. IF you have any issues of any pest or weed they will come right back out and take care of that too no charge. I have to tell you about our last issue with ants. Seems they kept coming in the back door smelling the dog food. I was putting the dog food further away from the door and making sure no food left overnight but the other day when I came downstairs to see abt a hundred ants all in line from the door all the way to the dog dish in the living room from the one dog kibble on the floor I freaked out!! I sprayed off and cleaned up but called Northwest almost in tears about this. Our representative Rachael called me back and she was on the other side of Georgia but said she will be at my house as soon as she is done. By 3:00 she is calling me and on the way to the house as I wasn't there at the time she said she can still look for the ant trail outside and let me know. She called back and not only found the trail, she found the ant nest, and told us how to cut back the tree limbs from the deck for they are going up the tree to the deck into the back door. But she sprayed everything.... I couldn't believe she found all that!!!! I just want to brag about how her heart is into this... she took the time and hunted the problem and found it... she is amazing. Its great to have someone help you like this and not most of other sales places just doing the job... she goes way beyond her job with her hard work and personality... just love this girl.... thankyou Rachael Lawrence for your great job!!! Thankyou Northwest for your awesome employees and service. sincerely, The...

When we initially called this company we were having issues with critters getting in the walls down in our basement. We could hear them scratching at different times. The technician came out and sold us on getting traps set down in the basement ceiling as well as getting on our roof and putting in place screens by the ridges and roof vents that was allowing wildlife access to our basement walls. He wrote up a contract and it was going to be over $3,000 so we knew this needed to be done but had to save up the money. So when we called back to give the go ahead, that technician no longer worked for them and they sent someone else out. We signed a new contract and they came out and set the traps and did the work on the roof. We paid the $3,000. Only saw these folks one time after paying. There is no service after the sale! We haven’t heard anymore critters in the walls which is great. But the company hasn’t come back out to check the traps. I’m thinking what was in the walls left and then when they did the work, the critters couldn’t get back in. That’s all fine and dandy but we still have traps set and nobody has come out but one time to check them. It’s not the responsibility of the homeowner to get up in the ceiling to check the traps. I realize if there was a dead animal in our ceiling basement we would probably smell it if it was a large animal like a squirrel. But we are getting older and shouldn’t have to call a company back out to check traps and to keep the lines of communication open to keep your customers. Just received a call today 03/10/2025 asking if we wanted to renew our contract. Why would I want to pay this company another $3,000 and...

I was initially very happy with the service I was getting from NW in 2021. Over time however we've had a number of problems and I will not be renewing my contract with them next year. As soon as I paid this year they told me Rashid would not be working on my properties anymore. I was disappointed but if it was really the best for Rashid I understood.

I preferred Rashid after having an exceptionally negative and terrifying experience with another employee at this company who called animal control on my cop neighbor and then kept coming back to "check on the dogs." Obviously no one wants their cop neighbor upset with them and he was very angry and under the impression WE called. Nothing was wrong with the dogs and I was promised this employee would not return and only Rashid would come out.

That lasted for about a year. Now someone else comes and no one let's us know in advance. They are supposed to give notice as tenants are involved. I've told them over and over. They don't do this anymore so I can't let them in to receive the service I'm paying for. What's the point? It's really gone downhill sharply this year and I'm done throwing money at this company...