EDIT: I wasn't the one who booked the room. Also, I never mentioned I was in the Freak Show room so clearly you knew exactly what room I was talking about. We did still pay for one person. Learn to take some constructive criticism. Good luck with your business. I'll leave it at 3 stars because it still wasn't that bad.
ORIGINIAL: I think the people were very nice and they are definitely working in the right direction, but the room we did was very confusing and had a very messy flow to it. The room was also extremely dark and require a lot of reading so we had to use our own phone lights to see. Not a big deal, but I think it needs to be a little better lit at least in some areas so the pages and locks can be seen. The one key we found "worked" on two different locks for different containers, which was very confusing. The locks were very finicky and one jammed so bad the attendant had to come and pry it open herself. I think they could do better by ensuring their equipment works reliably. Some of the puzzles also had equipment that was either faulty or not measured well. A chain and key was a bit too short to comfortably used and a string was too short to accomplish the full puzzle it was involved with. We received a lot of help with this room due to these issues. My guest and I have done a fair share of escape rooms from other locations and agreed that this room had a terrible flow and was very confusing. We still aren't sure where a code that the attendant gave us came from.
The introduction/rules videos were....interesting. There was a rapping puppet that explained the rules to us in a rap. Then the rooms introduction and backstory was rapped to use by the same puppet and it was not the easy to follow. That was just weird. Very different approach than their competitor's videos, which were very clear, consice, and decently produced.
Overall, it wasn't terrible but it wasn't great. If they want to compete with Xcape, Cinergy and Ama Escape and Mystery, they need to polish their rooms, get better lock/key mechanisms and have more intuitive puzzles. I may come back in the future but I'll be using my other options in Amarillo first. I got a free room voucher for this visit from Coffee Memorial, so I do appreciate that.
These folks had some good haunted houses back in the day. They should be able to give some good experiences in the escape room game if they can just get a few things fixed up...
Read moreWe did the new Voice from Beyond, open concept room. Now the people who worked here seemed nice enough, but... it was a really, really bad experience. If youve been to other professionally designed escape rooms, like we have, youll be amazed at how bad this "room" is. Puzzles are either impossible or easy enough that you can guess. Getting a hint from the staff is a joke. You basically have to walk up to the front and get them. Our "helper" didnt give us hints, she just solved the puzzles for us. The "open concept" is basically just a way of saying that there is no room, it just uses the space between the other rooms, which all look more fun. The environment for this experience seemed to lack any cohesion or theme, just a collection of random spaces with dirty furniture purchased from a thrift shop. Also, not having a visible timer really limits the tension. When we finished we were kind of confused. The bored teenager helping us just sorta shrugged her shoulders and said, ok that's it. Very anticlimactic. It was such a bad experience i was actually laughing as we drove away. My wife was considerably less amused. The fact that we paid 50 bucks for this certainly didnt help. I harbor no ill will for the people who run this place and maybe their other experiences are much better, but i wouldnt recommend their new Voice from Beyond, scientist gone crazy, open concept - whatever they call it. If youve never been to an escape room before you might like it, idk. For you pros out there, probably best to...
Read moreAs a surprise, my wife set this up for our 18th Anniversary and I was pretty excited. We get into the waiting room and everything seemed a little rushed, as if the workers were short handed, or overall tasked.
We ended up getting the instructions all seemed well for the start of the event. We got into the room and had several difficulties with equipment malfunctions and had to restart a couple times, in which we got a little frustrated, but nothing too bad.
During the investigation we had a hard time hearing some of the ques/clues and had to work through the extra issues to get moving forward. Unfortunately we came up short...but how short, we had no clue. The event needed and we stood by for a few minutes with no communication, so we step out of the entrance and was greeted with a congratulations, and I said, "well thanks, but we failed???" This led to us being semi-ushered our the exit and no explanation of the event. Is this normal with all these places?
Overall I was not happy with the experience and would not recommend, nor plan on coming back...to this...
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