Rural King — Local services in Carlisle Township

I wandered around looking for containers deep enough for planting tomatoes. A raised bed or fire ring. I found that they had real half barrels. That would work nicely but how much did they cost and could I get help taking them apart? They had to weigh 60 pounds and they were stacked 3 high. I couldn't even lay them down. (I'm almost 70, female, and not steady on my feet, so I appreciate all the help one may afford.) The items did not have a tag or a sign stating the price. I asked the first employee I saw what the price of my item was. It wasn't marked anywhere. She had to get help with that which I understand as one cannot know everything. The employee who helped her quoted me the price of $49. I felt that was a reasonably fair price, I figured as I was going to purchase four of them. It took great patience to get help with pricing, physical assistance in moving the items (I wanted to see the bottom of only four), and to get a cashier who knew how to find the price and the correct barcode for the item. (I learned after returning home that half barrels were featured with the price in Rural King's section of the newspaper. A friend dropped it off while I was gone. She knew I was looking for such an item.) One guy helped all he could. He told me the price was $59. Now that put me back on my heels. I was ready to spend $200. For nonessential items but now I had to adjust to spending $240. Thank goodness he knew the real price. If I would have gotten a higher price at checkout, I would have walked away. When quoting a price, make sure it is the actual price. He had to radio for help. It did not seem like other employees were waiting in line eager to jump to his aid. If it's hard for an employee to get help how can a regular customer get the help they need? He finally got another strong guy to help him and they stayed with the barrels through the long wait for me to purchase them, so they could put them into my SUV. The cashier could not find the price of this item in her book of barcodes. She got help from the service counter. Together they walked outside to look at the half barrels. The customer service fellow gave her the wrong information but one of the guys staying with the half barrels got to my register after the cashier had entered the information, so she had to change out that information. He had overheard the customer service guy give her the wrong information and he was conscientious enough to care and wanted to correct the information so the inventory count would reflect what was actually purchased. Image that. Thanks to his intervention, an error was avoided. Whoever manages the store or owns it should ask employees questions about times when the go the extra mile in order to help customers, fellow employees, or the company. Keep those employees and cull those who just punch in and out without a care for helping anyone else. It's a team of workers. Treat them like a team. Managers have a lot of responsibility and they can make a store great or they can let it go to ruin. From what I saw, they are heading for ruin but they can turn that around with a bit of work and a lot...

They received a 1 because zero is not an option. I ordered a stock tank early June and was notified that it would be in the store at the end of June. Due to COVID, they extended the time that it would be delivered to the store to mid July. I received an email that the item had been "shipped" to the store in July. I waited and waited to receive notification that it was delivered to the store for me to pick up. ...crickets.... I called the store and a woman noted she would look into it and call me back ....crickets.... I emailed customer service several times. After waiting and waiting they finally let me know that the item was not at the store yet. waiting, waiting, waiting... On two separate occasions, I called the store manager and she "had to look into it" and call me back. On two separate occasions, I received the call back from her and she said that it should be on "the next shipment" with two other stock tanks. In the meantime, I received an email noting it was packed and ready at the store. The store manager said it was not. Today, September 14th, I received an email that the order was cancelled; they refunded my money. This was supposed to be a stock tank that I was converting to a pool for the kids and puppies to enjoy during isolation. I have already spent hundreds of dollars on all of the other equipment/supplies through Amazon and it is too late to return. Thank you Rural King... I was patient and waiting. However, now I would like to assume that you will never receive another stock tank, EVER AGAIN, because my order that I have been waiting for all summer has now been cancelled. Communication was terrible, service was terrible.......

Was in store looking at guns and ammo at the gun barn. Not a single employee for the 20 minutes I was back there. Even had another gentleman say he was back there for 30 minutes with no help and he made a comment of why do we even have workers when we can check out ourselves like Walmart. So while looking at the ammo I just so happen to look at the online pricing as well. Well the same product was in store pricing for almost $20 more compared to online. I asked an associate and the manager to price match RKGuns which is The online store of Rural King guns. They said they don’t price match if it’s a big difference in price or actually don’t price match ever to their online store. They had to call their district manager just to get me out of their hair for only one box of ammo when I had a ton at the counter to buy. I called the RKGuns customer service and they said it’s up to the store if they want to price match which makes no sense. Now my question is if someone is physically in your store in your face willing to purchase products why wouldn’t you honor the online price? ITS YOUR ONLINE STORE!! I used to go there all the time and the manager is different from the last time I went and I highly don’t recommend buying any shooting supplies at this place anymore. Just go 20 minutes to Cabelas in Avon which they will price match other competitors!! And they honor their online pricing as well!! It’s almost 2025 get with the times RuralKing, customer experience and customer support should be top priority. If not you will lose customer’s just like the one writing...