FASHIONPHILE Flagship — Local services in Carlsbad

I’m so saddened and so disappointed with FashionPhile’s customer service. I purchased a LV Monogram Artsy MM bag a few months ago. I spent over $2300 and was so excited because it was exactly the size I was looking for. Although I realize that the handbags they sell are gently used- I did not expect the LV letters to start peeling off within weeks of the purchase. I took it back to the FashionPhile store at the Carlsbad outlets and showed them the peeling. I didn’t want a refund- I simply wanted to exchange it for one that is not peeling. I really loved that style of the handbag. They told me that It was past their 15 day return policy and that I need to take it to the flagship store. So I did that and the flagship store turned me away and told me to call their corporate phone office. So again, I did just that. The representative on the phone was very kind and informed me that he opened a ticket and will have the correct team get back to me tomorrow. They didn’t. I waited a few days, called back and spoke with another very kind customer service representative who told me I would get an email by the end of the day. I did not. Finally- I got a generic email from them stating “FashionPhile takes authenticity very seriously” and that the peeling of the LV letters I was experiencing was normal wear and tear. However if I wanted to contest the authenticity of the handbag that I purchased from them, that I was required to submit a certificate from an authentication service stating that the bag was not authentic. I just wish they would have done the right and kind thing to exchange it. The whole experience was so...

I was the victim of a home burglary, where the culprits broke into my home and stole several designer bags. As part of the investigation, my bags had been located at Fashionphile, since I was browsing online to see whether the culprits had tried to sell my bags. I called Fashionphile and had receipts from the time of original purchase to verify the serial numbers and to ask them to not sell the goods since they were stolen property.

Fashionphile told me that the only person that could speak to them was the Detective on the case. Subsequently, the Detective contacted Fashionphile and provided them a list of items that were brought in and sold by the same woman who had burglarized my home. At the time, Fashionphile had returned two of my Chanel bags and said that the rest would be returned after a judicial resolution.

Fast forward 10 months - the woman is convicted and I had reached out to Fashionphile regarding the remaining items they promised would be returned. Once again, they told me that they were only allowed to speak to the Detective on the case. After speaking with the Detective, he had informed me that Fashionphile told him they had already sold my stolen items at some point during the 10 months even though they were fully aware they were stolen property that were subjects of a criminal prosecution.

This company has no respect towards its customers and worse yet, seeks to encourage the practice of purchasing stolen items for resale in order to turn a profit. I am extremely frustrated by how they handled this situation and hope no one has a...

I had bought several bags from Fashionphile, with no issues. The last time I went, late October, I bought 2 bags, a Chloe bag, and a Gucci canvas tote. I got home and put them away in their dust cover. I wore the Chloe bag and had no issues. Right before Christmas, I pulled the tote, to go shopping. I was shopping, and at one point, I unzipped the tote entirely. When I tried to close it, I saw that the end of the zipper, the edge, had half the zipper off. It was ripped; it looked like someone had just shoved it back. I was upset that the so-called inspectors at Fashionphile had not caught that. I hadn’t noticed because I had not unzipped the bag fully when I inspected it. I called Fashionphile and they said they could not take a return, because it was after 30 days. I said I just wanted them to fix it. They said no, that I could submit to them to evaluate for a possible buyback. This level of customer service is terrible, for a store where I’ve spent thousands of dollars. If you look at the purse, I clearly have not used it. It’s clean. I’ll never spend my hard earned money here. I’ll get my pre-loved luxury...