K1 Speed - Indoor Go Karts, Corporate Event Venue, Team Building Activities — Attraction in San Clemente

I recently had the pleasure of visiting K1 Speed to book a birthday party for my son, and I must say, my experience with Sam from New Hampshire was absolutely extraordinary. From the moment he was available to help us, he exuded an air of professionalism and warmth that made me feel instantly welcomed and appreciated. Sam's customer service skills were truly exceptional. He attentively listened to my needs and concerns, ensuring that every question I had was answered with the utmost knowledge and expertise. His attention to detail and willingness to go the extra mile was evident throughout our interaction. He genuinely cared about my satisfaction and took it upon himself to address any potential issues or doubts I might have had. What impressed me the most was Sam's dedication to making sure I left with complete peace of mind. He took the time to thoroughly explain the birthday party packages, ensuring that I understood all the details and options available. He personalized the experience by providing tailored recommendations based on my son's interests and preferences. It was evident that Sam truly cared about making my son's birthday party a memorable and enjoyable event. Beyond his exceptional customer service skills, Sam went above and beyond the call of duty. He didn't just settle for answering my questions and providing the necessary information; he proactively anticipated any additional concerns I might have had and addressed them preemptively. His attention to detail and commitment to customer satisfaction were truly remarkable. Thanks to Sam's outstanding service, I left K1 Speed with no lingering questions or doubts. I felt confident and excited about booking my son's birthday party. Sam's professionalism, knowledge, and genuine care for customers like myself truly set him apart. It's not often that you come across such exemplary customer service, and I'm grateful to have had the pleasure of working with Sam. I am eagerly looking forward to my son's birthday party, knowing that Sam has taken care of every detail and ensured a truly remarkable experience. I have no doubt that his dedication and commitment to customer satisfaction will translate into an unforgettable event for my son and his friends. If you're considering visiting K1 Speed, I highly recommend seeking out Sam. His extraordinary customer service skills, welcoming demeanor, and commitment to going above and beyond will leave you feeling valued and appreciated. Sam is a true asset to K1 Speed, and I have no doubt that he will continue to make every customer's experience...

Pretense— I’ve been a k1 customer at multiple locations from CA all the way to VA and loved it every time and still have my first DL from 2014ish and have always had a great experience. —

I called in before taking the 45 minute trek from San Diego to the Carlsbad location in order to have one last hoorah with my buddy who is moving away. The front desk lady who answered my call assured me that there were no events planned at this location (8/9/22) Upon getting there, after a 10 minute check in process with no drivers ahead of me we were informed that there was a party of 10+ now ahead of us.

It could have been all of the professional grade cameras that this party had been recording with that prioritized them but that alone made us feel awkward due to us being filmed too without any type of heads up.

We bought the 2 for 3 race pass and barely got 1 race in mostly due to that party being prioritized. Both my buddy and I checked in at the same time and informed the lady we wanted to race together and we’re both promised 1 race together 1.5 hours later (9pm)… low and behold I was booted to the next race with him remaining in the queue. After minutes of questioning the race ref who called the racers they pulled an extra kart and let me race due to that being their last adult race of the night.

That one race ended up being 20 minutes, due to my friends kart shutting down near lap 3 until lap 6 after being recognized. The whole time there were still professional grade cameras filming the us and the crew we were now stuck with. In all, he was able to get 6 laps in out of 12. I myself was found stuck in gear 3/3 the whole shifter race not able to downshift what so ever. The 4 other times after lap 3 my friends kart again stopped I was sitting on the track with no ventilation throughout. After this the ref began to chuckle and finally switch his kart. And shortly thereafter the race concluded.

Upon climbing out of the kart, we were now welcomed with a green screen, and studio lighting off to our right while being filmed stepping off the track. Needless to say we both only got one race in… if you want to call it that with no...

What an awesome day we had at this K1 Speed Carlsbad! We've taken my son to several other K1 Speeds throughout So.Cal and this one is Top Tier! We arrived just after opening on Saturday morning. As I signed my son's race waiver, the manager Frankie struck up a conversation with my son. My son tells me that Frankie was complimenting his helmet and asking about his racing experience which any conversation about racing always excites my son. The way they took care of my son and returned his races to him when they saw the karts had mechanical issues out of his control. They moved races pretty quickly. Longer wait times didn't happen until late afternoon when parties began, which is to be expected on a Saturday. When there was a wreck on the track the workers were there within seconds, helping whoever was in need. The track is the biggest I've seen. The facility was so clean it practically sparkled! The staff worked together making sure everyone was having a good time even when it got busy with parties later. The way they do their parties is different in the best way from any other K1 Speed I've ever seen! It's like a party throughout the place for everyone! All of the kids and parents were smiling. Thank you to Frankie for your impeccable attention to all of the guests needs & wants while helping in every area of the facility! Zack & pit crew for noticing when karts fizzled out & immediately got my son into something better without being asked to do it. Katie for the warm delicious cookies and Regional Manger Scott for taking time speak with me & my husband about our son's safe and fun racing experience at K1 Speed Carlsbad! This is the BEST K1 Speed in So. Cal tying it with only Corona! For it to be the oldest and first K1 Speed ever built its definitely the flagship facility in EVERY way!

Mrs. Nicole...