Indiana University Health — Local services in Carmel

My list of what is wrong with IU Health. A) They charge for parking in their own parking Gurage. B) They and every other health care provider seems to think it's a good idea to shuffle everyone over to iPad based kiosk's to check-in or register. - This trend in everything is anti-human, lacks personal interaction and nothing says they are going to take good care of you like being told to go face a wall/computer when your 1st arriving. C) To big - The downtown campus, it's a maze, and I can only imagine guests get lost, causing delays for care and for the people who try to accommodate. If you want to use technology to help people, maybe this would be a good way, create a GPS to walk people to someone who can help them. D) Still, - to big : You might have an apportionment and they get confused which building you should be at, we may have made the mistake, it may have been told to us wrong I'm not sure. But at least once we ended up at IU West where we should have been at the IU Down Town.

They get a few things correct, but having a few good people who work for you and help combat the stupid created by executive policy is no excuse not to try to fix things. Give up your branding, you can be one organization with distinct names to help reduce that confusion.

I would rather be treated at IU than Hendricks. I feel IU could do a lot better. Start by putting an end to charging your guests for parking downtown. It's low hanging fruit, and sets the wrong tone when people walk in. I'm sure you can figure out something, and charging for how long they park feels like your only wanting to extend...

I am beyond frustrated with IU Health’s billing department. Over the course of trying to resolve a single incorrect bill, I have made 15 phone calls, spoken with 11 different people, and spent roughly four hours on the phone—all for something that should have been simple to correct. To make matters worse, each call begins with fighting through layers of automated robots just to finally speak to a real person.

The sheer inefficiency of this process is staggering. Every step feels like jumping through unnecessary hoops, only to end up repeating the same information again and again with no resolution. It’s hard not to wonder how much money could be saved if this system were even remotely efficient. Maybe these massive health organizations wouldn’t feel the need to charge such high prices if they weren’t wasting so many resources on this kind of chaos. Patients deserve better than to be bounced around like this just to fix an error that wasn’t even theirs in the...

I don't know where to begin. I'm new to Indiana and the very first medical facility I visited was rileys children. Amazing. In the middle of dealing with my daughter there I had some medical issues of my own. Not knowing anything about anything I researched to find a doctor and found myself at this location. After a large hurdle of crossing between being with my daughter and taking care of my business I made it to Dr. Zhibo An in suite 1200. Let me tell you. Everyone from the front desk to the doctor himself were amazing and courteous. The first question I was asked by Dr. An was "how is your daughter?" Absolutely floored me. I never met this man. Never spoke to this man not one day in my life! That moment I knew I met a doctor who actually listens, stays current and who really cares about people. The visit was quick, cordial and informative. I cannot even begin to say how impressed I was at just how down to earth he was. Impressive doesn't even touch...