Elements Massage — Local services in Cary

I've been coming to Elements Massage for the last couple of months and it's been the best experience so far. I've gone to many massage parlors in the past and I have never been able to find the right one. When searching for a massage in my area, the positive reviews and comments is what drew me to give it a shot in the first place. The appointment process over the phone was a breeze and the gal I spoke with on the phone was incredibly nice. I was introduced to my therapist, who's name is Dean, and have not gone anywhere else since. Dean is professional and ensures that every appointment I have is a success such as asking me which areas I want to focus on, level of pressure, bed temperature, etc. At the end of every appointment Dean gives me recommendations that I should practice on my day to day to reduce the level of stress I tend to carry in certain muscles. He is very knowledgable and I trust his expertise when it comes to my physical health. I have a busy schedule, always on the go and Dean knows how to help me escape into a world of relaxation. That said, if you're in the area, whether you live in Cary, outside of Cary, or even dropping by temporarily, I highly recommend checking this place out and working with Dean. I love this place so much that I even got the member subscription. I am not a fun of subscription based models but this one was worth it without a doubt. In my experience, lots of massage parlors are heavy at selling these subscriptions but i was not pushed at Elements at all which I think is what drew me to actually get it lol. I should also mention they have some awesome enhancements that you can add to your massage experience. I've tried the aroma therapy and the CBD one and I can't wait to try to the hot stones in my next appointment, but of course with Dean. And as a reminder, make sure to tip your therapist after your appointment. I never think twice when it comes to tipping because Dean is truly part of my healing process and is much deserving. Anyway, if you're still reading my review, I would highly recommend making an appointment now. I saved you the hassle from experimenting with other parlors. Thank me...

Edit-a month and a half after this(it was my birthday), owner texts me saying if I remove this review, she will give me a free massage. So take ALL these reviews with that in my mind. Pretty sure this is illegal, and I’m not interested in the offer as I was made to feel very inferior and stupid during my visit and no amount of free massages is worth that. Therapist was great

Customer service was awful. I booked and was assured that they 1)accepted Spafinder gift cards(which they are advertised on the Spafinder site so they should remove themselves from that) and 2)the intro rate was $89. I gave the girl at the desk the spa finder info before the massage. When I come out, relaxed, I am met with the fact that since I am using a gift card I can’t have the intro rate and that actually they don’t accept Spafinder gift cards. The very unprofessional girl calls someone and says “the lady with the Spafinder gift card is asking…” and proceeds to laugh with her “manager” about me. Long story short, I pay the non introductory rate of $119 and will never go back again. It would be one thing if I hadn’t been told numerous times that yes, we accept Spafinder gift cards and yes, it is $89 for your first massage. I would never go back to there being treated like an idiot by a girl that works at a front desk. Now I know why they call you multiple times to try to schedule if you even go on their website. Just beware that what they tell you beforehand may not be the case and that relaxing massage you just had will be pointless because dealing with them is super stressful. Also check the other negative reviews-seems like it’s a constant the front desk is rude. Guess that’s what happens when you pay such low rates-they even pay massage therapists like $25 and have a huge sign about tipping so you can make sure their employees make a...

[Edit: 9/4/2024] Please take my prior review (6 months ago) with a grain of salt, which was the result of an initial good experience. I haven't been back since I appeared wearing a face mask (worn because of allergies and not because of a cold, the latter which had concluded two weeks prior to the appointment). It was embarrassing to be turned away and a waste of 1 hour total driving time (half a day of planning events around this appointment). No apologies were made, nor attempts to remediate the situation (though no remediations would have been accepted; it was revealing that no attempts were made). Therefore, I have not been back. Hopefully, other patrons will have better experiences.

[Initial review] I agree completely with Mama Daye. I just had my first massage with Jazmine, and in my ~15 years of massages, I do not exaggerate when I say that she is probably the best. I like truly therapeutic massages, which are challenging as they require strong pressure throughout a 1.5 hour session. She never lagged and even occasionally explained scientifically what she was doing and why (I love this as I am a scientist). Without hesitation, she described the relevant muscles by their medical names and what the technique was doing. In other words, we "nerded out" together, I'm pretty sure I dozed off at some points, and I emerged feeling better than I have in years. Jazmine, you...