CVS — Local services in Cedar Grove

The cashier was an idiot. They didn’t have a certain product in stock, so I asked if there was any way to check. Instead of trying and asking a coworker, she just blankly says she doesn’t know, no effort given.

Then she gives me the wrong change. The manager spends at least 20 minutes doing a register count but then came back to us and explained that he already ended the day and that I can’t get my change back until tomorrow. But my question is; if he was the one who ended the day at 6pm (even though he should’ve closed after the store was closed), shouldn’t he have known that he wouldn’t be able to access the recent transactions? Why waste my time when he should’ve known he’d be unable to see it? And what kind of store can’t access their recent transactions from literally 20 minutes prior?! Not to mention during that 20 minutes, a line was building up and the cashier was like a sitting duck. She didn’t even know how to pick up the phone correctly, either.

I even asked if he can review the camera because I clearly handed her a 20 dollar bill, like it said on the receipt. He dismissed me saying it wouldn’t be clear enough on the camera. I find that hard to believe, as it should be clear enough to recognize faces in case of burglary.

After all that, I now have to wait until tomorrow, when I won’t even be in the same state, to get my money back.

I work at a Walgreens. I know how good service is supposed to be. We can do register counts on the spot in a quarter of the time. We have enough people on the floor that if the line gets long we can call someone else to help out. Our cameras are clear enough to distinguish enough detail. When we’re out of stock and someone asks, we go to the back and double check. We don’t just shrug and say “I don’t know”. This isn’t how customers should be...

I LOVED this location. I recently moved into this town a few months ago and was raving about this cvs. How nice, accommodating, effective, and MAINLY their care level was NEVER QUESTIONED. HOWEVER TONIGHT. 12/21/2022, a NEW Young adult no older than 20 looked at me as I was juggling items, said "we're closed." Naturally, I said oh...okay....I'll just put this down then. Left the store since I clearly was inconvienting her. Very thin skinny girl. Looked very unahppy. AS IM WRITING THIS I SEE AND HEAR THE EMPLOYEES yell at customers approaching the store"WE'RE CLOSED WE'RE CLOSED GO HOME GO HOME!!!! OF COURSE, like any LOYAL customer I hear them say all REALISTIC reasons as to why they don't need to come here.. To have TEENAGERS come and close with NO supervision and yell at people saying sorry bye we're closed AS THEY GET INTO THEIR CARS.......mind you it isn't the time they officially close...they closed 30 mins before OFFICIALLY CLOSEING. So I had to go home to my 80 YEAR OLD MOM and say sorry the children running the store said they were closed and your medicine obivoulsnt doesn't matter. I PROMISE you they will hear from me from forthis location. THIS made us happy in little falls now enraged to see how quickly customer service has sank. Very...

Went to pharmacy to pick up meds. Not ready. Even though it was called in 3 days ago Waited in line 15 mins, just to be told, go by drop off. Pharmacist was so lazy, she stood there and took 20 mins to just process the claim. Went back on other line to pick up and after 10 more, once I got to register, asked if I can pay couple of items which I picked from store while waiting on them. Register tech said sure. Codes to scan for prescription wasn’t still ready. While holding off line, waiting on pharmacist who is chit chatting with a random friend who is at drop off window. After standing 5 more mins at register, she came to scan the prescription. Asked if I can pay the items which has been sitting at register and other tech agrees to, she said no. While furiated at service, I grabbed all items and went to front to scan separately. After waiting 45 mins for prescriptions, least they could’ve done was scan my items. Asian register tech was nice to say yes but white pharmacist lady was not only rude but slow and lazy.

Thanks for trash service, I would be taking my prescription business elsewhere.

Would give zero stars if I...