Alcorn Insurance Agency, Inc. — Local services in Central City

I'm not sure if my service has been terrible because I'm not local, or because it's commercial insurance or what.. but I will NOT be renewing with Alcorn again, after 2 1/2 years. When I first signed up with Alcorn after Chase called me trying to get our business, he asked me questions and made me aware of some things to save money on- actually saved me over $13K by educating me on the "radius" miles our trucks run ( we're a trucking company). Unfortunately, it all went downhill after that.

Besides the numerous certificate request being delayed or sent with wrong or not enough information on them which is small stuff in comparison.. as an agent, YOU should have made sure I was aware of exactly what the "stated amount" means on the vehicles. I had assumed it meant the amount still owed( financed), NOT what the amount I "valued" the vehicle to be. That mistake cost me over $ 10K when our F 350 truck was totaled!

As an agent, YOU should have made me aware and advised me NOT to take our driver off the policy until time for renewal ( knowing we intended to add him back on when we got the replacement truck) , instead of letting me take him off and 1 month later, add him back on and getting COMPLETELY screwed on the premium changed because the wreck was on his record then. This is now costing over $10K!

So basically even though I "thought" I was saving money by switching to Alcorn. I LOST OUT BIG TIME!!! If I needed to do all the research and learn what every detail of insurance means, I would just get my own license and I wouldn't need you! These are things that YOU should educate YOUR clients on to SAVE us money, not neglect your duties and in turn cost...

I started with Alcorn for my commercial truck insurance and Kelsey, Amanda,Chris & Cooper Have helped me cover everything I have. Home/Auto& business. There are so many agencies out there and all have the same tag line of " Lowest Price" & " Save Money here". Well Kelsey & Amanda will find the lowest price that YOU Qualify for, BUT they will also tell you why you can't get the lowest in addition to educating you on how to improve to KEEP the lowest price. Along with the response time and on call service that Kelsey provides is a HUGE benefit. Folks this is a family run outfit and for these people to forgo their family time for me as a customer WHEN I need them is how it should be in this industry. Things don't happen on a 8-5 schedule and Kelsey knows this her Father taught her Honor, Integrity, Accountability which is such a dying breed these days. Folks you really need to give Kelsey or Amanda a call to see if you qualify for a different rate. The added extras this team gives is...

I can honestly say that I have had very positive and productive experiences with Alcorn insurance agency the entire time I have been with them. They have always went the extra mile to get me more than what I was looking for in a very timely fashion. Fast responses and very knowledgeable answers that got me where I wanted to be every time. I've been with them for a couple years now and i have my personal and commercial vehicles all insured with them! I highly recommend if you are on the prowl for coverage you at least make a quick call to these guys to see what they can...