Ryan's Auto Care — Local services in Central Lake Township

We drove 10.25 hours to vacation on intermediate lake and within a half an hour of our arrival the car broke down. We went to get pizza while my husband looked at the car and we ran into Adam crossing the street. We asked where he worked and I told him about my car, he was very honest and willing to help even though he was off work. Immediately I called our insurance and had the car towed to pleasant valley auto for Adam to work on. He knew when he arrived at work in the morning that our chevy cruze was in the lot and he looked at it before I even called when they opened. He told me they were busy but would do their best to get it fixed before we had to go home. He had it fixed the day before we had to leave and we have arrived safely at home. Absolutely wonderful customer service. He found out what was wrong and fixed it in great time and we were able to enjoy vacation without the stress! Would absolutely...

Way overpriced and Low quality work

1. $160 to change and balance tires. (Charlevoix costs $60, Eastport is $120). I negotiated the price to $120 but they were more than happy to overcharge me if I didn't know to negotiate.

2. They gave me an 8am appointment and then didn't finish my vehicle until 6pm.

3. Told me I need new tire pressure sensors. I took it home and they didn't have all my tires equal pressure. I equalized the tires and the light turned off (They were ready to charge me another $65 per sensor).

4. every single balancing weight fell off even after I brought it back to them after I had a...

Curtis and the team at Pleasant Valley went above and beyond on helping us out with our jeep. The whole saga of our issues started with the battery dying and replacing it lost all the programming. Charlevoix Auto dealership gave us the run around. Tried to charge an ridiculous amount to fix the issues. Curtis was in contact with them. Needless to say, the dealership was scamming us. We took the jeep back to pleasant Valley. Curtis was able to reprogram it. He went above and beyond to help us. My hats off to the team there. Great guys, and they did good work. ...