Ortho Mattress — Local services in Cerritos

The worst Customer Service here the Lady who works here was VERY RUDE , We bought a mattress for my 99 yr old dad & long story short my dad didn’t feel right with the mattress we bought after 2 weeks so we went back to exchange they gave us a replacement so he tried out and same thing , but what I found out was he told me it felt the bed was Lopsided , well after a quick I took it apart I found the problem the service guy who put the bed together the frame was uneven and not stable so I called the lady and she she’s there’s nothing we can do and we can’t get a refund and replacement frame they gave us VERY DISAPPOINTING THEY CAN TREAT MY 99 yr US MARINE VETERAN DAD SO UNTHOUGHTFUL , so $2100 DOWN THE DRAIN ITS SAD HOW A COMPANY CAN TREAT...

We came in last month to get a mattress. Zsanett was the most helpful sweet person we have worked with. I have to mention she was very pretty and I loved her style too! On top of the amazing mattress we purchased She actually called us afterwards to see how we liked it! WHAT?! That’s how service is meant to be ! Wow. She could have just sold us the product and forgot but showing that she cared she went above and beyond to see if we were happy. I don’t care for salespeople but she made it like she was also our friend. If you are going to buy a mattress you have to get Zsanett to help you. She is also very knowledgeable about the products so it made it simple to make a decision! Thank...

Unfortunately they have a horrible return policy. We were not happy with our experience. Do yourself a big favor and go with costco. If you aren't happy you can return no questions asked for a full refund. I bought at ortho and found my matress was too firm for comfort and now i have to pay a 20% restocking fee which translates into $400 for me plus a delivery fee just to exchange my mattress. And that's it, you can't exchange after that, if you still aren't happy with your mattress. You have to exchange your mattress with one of equal or greater value. No returns on adjustable beds at all! I feel...