Living Spaces — Local services in La Mirada

AVOID AT ALL COSTS!

This is by far one of the worst companies I’ve dealt with. If you have any issues, the number provided is for a customer service line only; there are no numbers that go directly to any particular store. If you want to speak directly to a store, you need to get some sort of managerial approval for it which is absolutely insane! AND they have to be the ones to call you back.

I recently purchased a bed frame from the headquarters in La Mirada. I ended up building it after the 7-day delivery period because I had moved to a different place. The associate who helped me was very pleasant. However, I SPECIFICALLY asked her if it came with the wooden slats; she confirmed that it did. She even upsold the warranty to me after I SPECIFICALLY asked if the warranty covered the wooden slats as well, if they were to break; she confirmed that it did! After I finally assembled my product, I noticed that the wooden slats did NOT come with the product, and after speaking to customer service, they informed me that a box spring was required for the bed frame I purchased. I asked to speak to the manager and she told me she’d have to see if she can get approval for a manager to review my case, and if so, they would have to call me back; they could not provide a number to connect me directly to the store.

The manager ended up calling me back and I explained my situation to her. She then told me she could see which associate helped me and said she was “relatively new” and that bedding/sleep was “not her department.” I do NOT understand why I should be penalized for the misinformation/false advertisement of their employee. It’s complete robbery!

She then asked me to come in so she can connect me to someone who is from that department so they can show me some box springs I could purchase. Mind you, I previously had a box spring and got rid of it because I was told my purchase would come with wooden slats (which I also told the manager). She stated IF she’s able to get me a discount, it would only be 10% off a box spring, and their cheapest one is $330.

This company is filled with a bunch of liars and thieves, and their management is a complete joke. I will never purchase from here again and I do advise others not to as well. The fact that the manager acknowledged her employees mistake, yet refuses to offer any type of refund, exchange, or somewhat decent percentage off another required product due to misinformation, is extremely frustrating. You’re better off ordering...

I recently bought a dining set from Living Spaces, and let me tell you, it's been a total nightmare from start to finish.

The delivery was a disaster. The table top and chairs were all scuffed up, and the chairs were wobbly. When I pointed it out, the delivery person blamed my floor, which was just ridiculous. I even had to move the chairs to prove they weren't wobbly on a “level surface”. I paid for full-service delivery, so this level of incompetence was really disappointing.

I contacted customer support about the scratches on the table, hoping to exchange it. But guess what? The replacement they sent was even worse! The delivery driver had the nerve to say it was "part of the design," which was just absurd. Even after I sent them pictures, they kept insisting it was normal. It's like they don't want to admit their mistake.

To add to the madness, I had a chat with one of their reps, and she spilled the beans: apparently, all their furniture is imported, and these screw-ups are just part of the deal. It's mind-boggling that they'd own up to such widespread issues yet do nothing to fix them. This chat only confirmed my decision to steer clear of them for good.

After a lot of back and forth, I finally got a full refund and scheduled a pick-up for the faulty set. To avoid being without a table, I ordered a new one to be delivered on the same day. But then Living Spaces dropped the ball again and didn't schedule the pick-up like they said they would. It took several calls just to get it sorted out, and now I'm stuck with two sets in my house for no reason.

And to top it all off, they forgot to include the extra dining chairs I ordered in the refund. It's unbelievable how disorganized they are. It's like they're running things with a bunch of kids behind the desk. I had to waste even more time calling them to fix their mistake.

Overall, Living Spaces has been a complete letdown. Their delivery service and customer support are a joke. I won't be buying anything from them again, that's for sure. They deserve a big fat zero stars for their unprofessionalism. Steer clear of them...

I am writing to formally express my deep frustration with a recent experience at your Menifee location. What began as a positive shopping interaction on May 30, 2025, quickly turned into one of the most disappointing retail experiences I’ve ever encountered.

During my visit, I worked with a new associate (who was in training) and was assisted by another employee for the transaction. I specifically looked at only trundle beds and made the decision to purchase two that were clearly marked at $495 each. Unfortunately, the individual who completed my order mistakenly rang up the daybed version rather than the trundle bed I had selected.

I also paid for professional delivery and setup. Upon realizing the error when the items arrived, I contacted your customer service team but was unable to resolve the issue over the phone. I then returned to the store, only to be told that the trundle components were an additional $200 each.

I requested to be shown the showroom signage, as there was no indication during my initial visit that the trundle parts were priced separately. I then asked the store manager if any accommodation could be made, given the circumstances and the fact that I needed to purchase two additional components due to an error made by your staff. Her response—that the only offer available was free delivery—was not at all helpful, as I had already paid for delivery and setup.

To make matters worse, the employee who initially helped me provided me with blue mattress bags for pickup, but the delivery person later stated he was “doing me a favor” by picking up the mattresses. This felt unnecessarily condescending, especially given that I had followed the process outlined by your staff.

Overall, this experience has been extremely disappointing. The lack of accountability, poor communication, and unhelpful response from management have left me with no interest in shopping at Living Spaces again. I hope you will take this feedback seriously and work on improving both customer service and internal communication to prevent this from...