Life Time — Local services in Chanhassen

I agree with the other reviews I have read and have had the same experiences myself. This club, both before, during and after your membership does a HARD SELL. I'm sure that to the sales staff, that is a compliment, but believe me, it is not. Roughly 50% of the staff are there to show support for your health and wellness and to provide customer service. The other 50% are there to try to sell you add-ons to your membership, try to make it difficult for you to cancel your membership, or make sure that they are still charging you some sort of bullshit charge even after your membership is over in order to "preserve" your status with them.

A note to all including the guy who in a review said that he came in on November 1st to cancel but still had to pay for Nov and December: YOU NEED TO CANCEL, IN WRITING, BY THE LAST DAY OF THE MONTH IN ORDER FOR IT TO BE ACCEPTED AS YOUR 30 DAY NOTICE TO CANCEL. So, the 31st is fine, the 30th is fine, 29th, 28th, etc., but if you are coming in on the 1st to cancel you are one day late for the 30 day notice, just like you would be if you are leaving a rental property. I would HIGHLY RECOMMEND that everyone who is trying to cancel their Lifetime membership does this in person at the club, and gets something with a staff member's signature acknowledging that your notice has been received.

I would suggest that you write on the notice that you DO NOT agree to allow the club to continue charging your card the $10-$20/m they like to in order to keep your membership "on hold" and that you DO NOT allow them to continue to call or send you e-mails after your membership is over.

I could also go on and on about the things that they try to sell you during your membership, but I hope that anyone reading this would pretty much get the idea by now. Their "complimentary orientation session for the equipment" is, of course, a HARD SELL to try to get you to sign up for personal training. The list goes on and on.

This is a beautiful club made nauseating by the overly-aggressive sales staff.

Good luck and please make sure you have written documentation when you cancel your membership. You are going to need it to refute future credit card charges. I am sure that this club operates under the policy that if you throw enough mud against a wall some of it will stick, and if you erroneously charge a few thousand people that a couple hundred or so will overlook it...

As someone who has lived in multiple states and experienced a variety of gyms and country clubs, I want to share my honest feedback about Lifetime Fitness. While Lifetime enjoys a strong presence in Minnesota, its current dominance in the market does not automatically equate to excellence.

I have noticed a recurring lack of cleaning and basic maintenance in the facilities. For instance, the state of ceilings and bathrooms in some gyms—dusty and neglected—is indicative of this oversight. However, I do appreciate and genuinely value much of the Lifetime staff, particularly the swim instructors, who provide exceptional lessons and are fantastic! I give them 5 stars!

That said, the front desk staff at the Chanhassen location is inconsistent. Some provide friendly and professional service, while others are snarky and unprofessional. A recent example: Today, I called to inform the front desk that we wouldn’t attend a swim class due to hazardous road conditions, hoping to support your swim instructor in case attendance was low. Instead of a considerate response, I was met with rudeness and dismissiveness, as if I were attempting to cancel for a refund. It felt tone-deaf given the dangerous driving conditions, which included multiple accidents and vehicles sliding off the road. Additionally, the app experience leaves much to be desired, with frequent functionality issues that hinder the user experience. Finally, I must mention an unsettling practice: one fitness instructor requiring members to recite the Pledge of Allegiance before workouts. This is both unexpected and inappropriate for a fitness class environment.

Lifetime Fitness has an opportunity to uphold its reputation by prioritizing quality and consistency across facilities and staff interactions. As a real estate professional, I have seen communities evolve, and while Lifetime may currently dominate the market, there is always room for competitors to emerge with superior quality. I hope Lifetime takes this feedback seriously to maintain its standing as a premium...

I have been a member of Lifetime Fitness for quite some time, paying an outrageous $249/month for access to their facilities, and I can honestly say this has been one of the worst gym experiences I’ve ever had.

First of all, the clubs are constantly dirty. It’s hard to feel comfortable working out when the equipment is covered in grime, the floors are sticky, and there’s a general lack of cleanliness throughout the gym. For a place that charges such high membership fees, you’d expect a much higher standard of cleanliness.

The equipment is also outdated and often in disrepair. I’ve experienced numerous machines being down for extended periods, and it’s frustrating to pay such a premium price for facilities that are barely maintained. Not to mention, the staff at the Rochester, Michigan location is incredibly rude and unhelpful. Whether it’s a question about a class or a simple request for assistance, they seem uninterested in actually helping members.

I recently attempted to use the leg compression boots at this location, which are supposed to be part of my membership, but was told I couldn’t use them because they were worried about members “breaking them.” Are you kidding me? If you’re charging $249 a month, I expect to have access to all the amenities available, not be told I can’t use something I’ve already paid for. And when I reached out to management with my concerns, the response was dismissive, showing no regard for the frustration of their paying customers.

In short, Lifetime Fitness is a total rip-off. The staff is rude, the clubs are dirty, the equipment is outdated, and the amenities you’re paying for are often unavailable. Do yourself a favor and find a gym that actually cares about its members, because Lifetime...