Big H farm — Local services in Charlotte

Extremely disappointed with the service. There is no concept or thought of customer service. We went to buy goat meat. First of all there is no one to tell where we can get goat meat. People there really don't bother to tell what is available with them. At last (after 30-45 min) found one person who can speak to customer. First of all they have hardly 4-5 goats. He showed some big goats then we said we just need meat around 15 lb. Then he showed one small one and said cost is $200, it looked so small so we asked how much meat we will get after clean and cut, but he is not interested to answer. As we need the meat, we said ok for 200. Then he left and one more guy came in and says it will cost 250. We said the other guy just quoted 200 and we agreed for it, but he is not ready to listen. Increasing 50 dollars within a minute seems fishy and no one interested to talk. So we left the place quietly. Overall experience is disappointed and not a chance to visit...

This business has nothing to do with customer service, as they did not bother learning it. You can be at this business all day and no one will even attend to you. Even if you don’t know how to speak English, I mean courtesy is available in all race and tribe. The owner and the tall guy who gives you price are so rude, tell me why I got here at 9 paid for the goat I wanted, you told me it will take an hour. I left and came back in 40 mins and they had not even attended to my order. And two hours later they are attending to their kinsmen. While I’m stuck here, and even when I reached out like you told me my order would be ready two hours ago and I don’t see you sorting out my goat, you are telling me I’m making an issue. This is your place of business you are making money. Our time is money, the market is monopolised that’s why you don’t value your customers. If you had competitors I guess there will be value for people...

We recently visited Big H Farm and had a very disappointing experience. Initially, we were told that the price for small roosters was $12 each and $20 each for the big ones. Based on this, we purchased 2 small and 2 big roosters, which should have totaled $64. However, we were charged $100 instead.

When we questioned the discrepancy, the lady at the counter was extremely rude and unprofessional. She claimed that the prices were $25 for small roosters and $40 for big ones, contradicting what we were told earlier. Her behavior was unacceptable, and she was unwilling to explain the charges properly or treat us with basic courtesy.

This kind of service is incredibly disappointing and shows a complete lack of respect for customers. It felt like a waste of time and money. We would not recommend this place to others based on...