The Spa at Boar's Head Resort — Local services in Charlottesville

After 2 years of holding on to a birthday gift certificate for the Boars Head Spa I decided to make a weekend out of it & stay at the Inn. We had to switch rooms as the air conditioning was broken in the first room, no big deal. the rooms are out dated and really need some general maintenance.

I was really looking forward to my massage the next day. The interior of the spa is very nice. However, the staff left something to be desired. After a short wait I was shown to where the locker room was & given a locker/instructions on how to use it. What I didn’t realize is no one told me if the massage therapist would come get me or if I should go to another room. I went back out to the front desk to ask the lady there & she looked at me like I had three heads.

The massage itself was probably one of the worst I’ve ever had. The therapist didn’t apply any pressure even tho I paid for a combo service.(several different types of massages in one session). I voiced my concern about this just to have it ignored. Through out the whole 90 min massage the therapist would pause for minutes at a time & “breathe” wo out touching me. It was very weird and out of at least 100+ massages I have never had this happen. I realized at checkout that the tip is not based upon quality of service but is automatically added based on the cost of the service. No wonder the therapist didn’t feel like she had to do her job. Will not ever return to the Boars Head, definitely will not return to the Spa or...

First experience - Spa at Boar's Head Resort - Poor customer service.

My appointment was confirmed via email by the spa for 12:00pm. I drove 30 minutes to the spa and arrived at 11:53am for a "Signature Pedicure" ($95). Upon check-in I waited in line for 5 minutes while 2 staff members behind the desk scrambled to make change for a client who was paying in cash. I told the girl at the desk my name and that I was scheduled for a 12:00pm pedicure appointment. She directed me to the "Ladies Lounge". I patiently waited in the "lounge" for a full 25 minutes. At that point (12:25pm) I returned to the front desk and informed the woman (who appeared to be the manager) that my appointment was at noon, I could no longer wait and had to leave. She glanced at her computer and said "your appointment is at 12:30pm". I showed her my phone and their email confirmation for 12:00pm. Her response... "I wonder if there is something wrong with our booking system?".

No apology for my inconvenience or offer to compensate me in any way for their error. This spa has strict policies about lateness for their clients. However, if they are late or make a mistake they do not assume any responsibility. Poor customer service. Under no circumstances would I ever return to the Boar's Head Spa or recommend it to anyone.

AND their "Ladies's Lounge" smells awful - like a...

My husband and I visited Boars Head Spa for a couples massage, and while the experience was mostly wonderful, it ended on a sour note. I opted for a prenatal massage and requested harder pressure, which my masseuse Joanna accommodated perfectly. Joanna was fantastic and I'd highly recommend her. However, upon checkout, Dawn informed me of an unexpected $15 upcharge for the deep tissue massage Joanna provided, which hadn't been mentioned beforehand.

When I expressed my surprise, Dawn rudely replied, "It's only $15," and then condescendingly added, "Well, is $15 really a dealbreaker for you?" That wasn't the point. Her dismissive attitude and lack of empathy were shocking, especially considering I was a pregnant woman trying to relax. Dawn's behavior was unprofessional and added unnecessary stress to what should have been a calming experience. Despite my request to speak to someone else, Dawn, who claimed to be the manager, reluctantly called the spa director and then only offered a partial reduction of the extra charge.

Maybe she was having a bad day? I'm really not sure, but Dawn's unpleasant demeanor and lack of customer care were unacceptable, and she single-handedly marred an otherwise great experience. Her rudeness and unprofessionalism were entirely out of place at a reputable resort...