Chelan Lookout — Local services in Chelan

Update: After having stayed at the Lookout one other time, I went to book again, but through Airbnb. There were multiple issues, which resulted in the management pressuring me to cancel my reservation. The lookout management lost my Airbnb reservation. Management refused to allow us to change our reservation to arrive a day early, saying someone was checking out the day we were arriving, only to find out later that the entire week before our arrival was open. They finally sent a confirmation email for the reservation, and tried to charge a separate deposit through their client portal when I had already paid a deposit through airbnb. Nearly 3 weeks after booking, management contacted me saying they cannot allow me to stay for only 2 days, as they have a 7 day minimum during peak time, blaming me for booking something they cannot allow, and saying I could rebook and pay 3 times the nightly cost I had booked. When I refused to extend my stay for a week they demanded I cancel my reservation.

Ultimately, I cannot recommend The Lookout to anyone looking for a place to stay in Chelan. As nice as the houses may be, it's not worth the head ache of trying to book this location.

I cannot get over how awesome this place was! We stayed in the "Where the Wild Things Are" house for a weekend, and loved every moment. A few of the best parts were the private hot tub overlooking Lake Chelan on our lower deck, the onsite, on-call shuttle service that took us down to the Lookout's private beach, the adorably decorated house (which was in immaculate condition) with all the home amenities we could have hoped for, and the beautiful outside spaces on our property. The Lookout was such a comfortable community, and I always felt that we were cared for in a prompt and professional manner. I am so grateful to have found this place, and we will definitely...

If you plan on staying at this home, I would caution you to reconsider and stay elsewhere. We stayed a week at this house over Spring break. The short version of our stay– It started when they messed up the billing for our stay which took a month to resolve. Then we had to do some cleaning when we arrived at the house because the house was not thoroughly cleaned (and during Covid, really?). We treated the house as if it were our own during our stay and our stay was quiet and non-eventful. When we returned home, we were greeted with a call from The Lookout saying we had done extensive damage to the house. We were confused because as I stated, it was a quiet non-event stay. So I asked to see documentation of the alleged damage. I received a 4-page document with tiny pictures that had no description of room or damage and with no date/time stamp. I went back and told them we did not do the damage they claimed and asked for date/time stamped pictures of the checkout of the previous renter/homeowner and our check out along with details on the alleged damage. We denied doing any of the damage and I was told they would not be providing that document. I inquired a few weeks later, as I had not heard from The Look out, and was told that they were still waiting for contractor bids to fix all the damage. I emailed again asking again for date/time stamped photos and to date still no response from The Lookout. We are now 2 months into this, and we have not heard from The Lookout. Yet, with all the alleged damage that we did they are still renting out the house. Why would you rent out the house if there is already 4 pages of damage done by renters? And as a business practice why would you not use photos with date/time stamps? And they took down our honest review of our experience with The Lookout. Feels...

Badly done manager, badly done! Love the house hate the sudden changing of the pool hours when posted pool hours are ten pm. Kicked everyone out tonight per " the manager" at eight pm, now told six pm during the week??? Posted hours are ten pm when the pool is in season!! Posted hours were til ten and have been all week. Tonight a Friday when there are loads of people here we went to pool at 8 pm with our excited children and they said the manager had decided the pool should close at eight tonight!!!! Everyone sobbed and cried and went to bed severely disappointed. We are spending over 300 a night and we're planning to come back next year...