TEC — Local services in Cherokee

This is the worst customer service I have ever experienced in my life. If I could have any other internet provider to meet my need to work from home I would. We paid for hook up and were advised 3-4 week timeframe. I have called, and called, and again you guessed it, CALLED. It is going on 6 weeks now. Still no internet. They will not give me a new timeframe of when to expect hook up. Literally am being told everyday “I still don’t have an answer for you. Idk when we will get it hooked up. We do it in the order received.” Ok. I get that. I’m not trying to skip the line for special treatment but the fact that you think “idk” is an acceptable answer is pathetic. I am not trying to stream Netflix. I. Work. From. Home. I am 3 hours away from my house working at my mothers house AWAY FROM MY FAMILY and you are telling me you have no idea how much longer this is going to take even after I have given you my money. No urgency. No empathy. I’ve been told 4-5 times Mr Bart the supervisor is going to call me. Haven’t gotten a single call. Not even a MISSED call on my phone. If I don’t have internet in a week I’ll be contacting corporate to get get an answer for a timeframe and doing everything in my power to get another internet provider out to give REAL customer service. I haven’t asked for a specific date I have asked for an updated timeframe and no one will even tell me if it will be another day or another month. This is affecting my entire life and they could care less. I have never in my life left a bad review on anything. This is pathetic. The office won’t escalate the issue so now I have to take the time out of my day to do that myself apparently. I’ll be contacting the county commissioners office and corporate. Mark my words. TEC SUCKS. And that says so much coming from someone who deals with irate customers every single day as a career. If you can avoid this company at all costs PLEASE DO. Wasted money. Wasted time....

I really can't comment on actual service since I don't have it but I can comment on the experience so far. 2 days from now will make 7 weeks since signing up. In the 3rd week I called them because I was told 2-3 weeks when I signed up. Since then I've been told twice it should be next week. 2 weeks ago I was told we'll have to call you back. Because of the storms in the area I didn't call last week because I figured repair work was in process for people who actually have service and I can understand that. This week you can't even call directly into the office. You have to leave a message for a return call. It seems they are severely understaffed or just don't care. Edit. I was able to reach the office. The recording I got must have been at the lunch time, but 24 hours later and no replies on installation.

Edit 3/14/23. Got installed yesterday. 7-1/2 weeks in and it does sound like they are a little understaffed at present.

Once on line, it was pretty quick but I'm going with a 3 star for now based on how long it took for installation. Will come back in a few weeks and raise that if service stays...

TEC has got to be the worst internet I’ve ever had! My internet now has been out for four days and I have tickets in but they’re not even trying to fix it. I have lost TWO JOBS because of them not coming out to fix the internet. My DSL keeps going down and it takes them 3 days to a week to even think about coming out to fix the issue! I shouldn’t be having to lose my job because of them not wanting to do their job and waiting days to weeks to fix my internet! They don’t even offer to lower the bill any for the inconvenience. I have been up every morning at 8 am to call and have called numerous times throughout the day to try and have it fixed with no answer through the office just technical support and they can’t do anything about the DSL over the phone! It’s getting ridiculous, it took me having to call corporate when I lost my job just to get them to get out here and fix my Internet. It’s a waste of money and we need different and better internet providers available...