Ferguson Bath, Kitchen & Lighting Gallery — Local services in Chesterfield

Three years ago we worked with Lars, who provided excellent customer service, assisting us with kitchen appliance upgrades. We are currently planning a ground up new construction build and stopped by the showroom "to look & view current selections". Our greeting was "polite", but nothing further to make us feel welcomed. Upon the lady asking what brought us in, I responded with a general "nothing specific, just looking at current selections". I then asked if, by chance I could have a bottle of water (remembering from the prior visits multiple other bottles provided), I was informed, "no we don't have any available due to COVID". This certainly did not appear to be a genuine response. I wonder if I would have requested to meet with a showroom consultant and placed an order for $50,000 in new construction kitchen & bath products, if the answer would have been the same?? I'm guessing not! It was also quite refreshing to open various display products and see partial cases and bottles of various beverages, that I'm sure have not been sitting there since pre-covid. I've been to other "boutique" establishments that have no problem offering a beverage. Actually, RSI has a very nice coffee station, along with bottled watered, offered with no "COVID" restrictions. To further clarify the 2 star review; this is not strictly from the denial of a bottle of water. It includes three staff too busy in a group conversation to meet us anywhere else in the store to offer any...

My husband and I went to the Chesterfield location for the 1st time the Saturday before Thanksgiving. We were pleasantly surprised at how beautiful the showroom was compared to other retailers. The Rep that was working I believe was to the best of my memory, named Andrea? Dark colored hair and glasses. We will absolutely be requesting her to assist us from here forward. She was very outgoing, kind, and knowledgeable. We gave her a style that we were looking for and she was able to provide multiple options within various price ranges for us to choose from. We are still in the process of getting everything finalized but when we come back and are ready to order we will for sure be looking for this same representative to assist us....

We worked with Carter and he was wonderful! No pressure. Extraordinarily helpful. We had picked out a light for over our kitchen island. We liked one for over the kitchen table, but it was too big. Carter made several suggestions then gave us time to think about it. I had ruled out a matching light and Carter brought up a couple of other options and put them up on the screen for a side-by-side comparison. That made it easy! I was able to choose the light, site unseen, from his recommendation, the picture, and the dimensions. We bought both lights at a more than fair price and I can’t wait until they get here! (Lights not on clearance are shipped.). I would purchase lighting from Ferguson again without any...