Lavalley Building Supply — Local services in Chesterfield

I try to buy local but every time I go to Perkins I find the service lacking. Let's compare Perkins to the big bad box store Home Depot. At Perkins you walk to the back of the store, order what you need, (haven't seen what you are buying yet) you go out in the yard and search for what you bought. When you ask for help, they point in a general direction and say "over there". Home Depot, everything is under one roof, the isles and racks are clearly marked. If you need help an employee actually takes you to the product you are looking for. Then after you have found what you need you pay for your items. Oh yeah, and as is typical with a big bad box store there prices are cheaper. The reason the box stores thrive? Because they do it better. It sucks because I want to buy from local businesses, but it sure is frustrating when you pay more for...

If you call to ask if they have something you're put on hold repeatedly, and no one ever picks up. If you drive over because no one will talk to you on the phone you find that they have a very pedestrian stock of lumber of mediocre quality. Zero high quality materials or finish grade hardwoods/softwoods. When I found a young person who worked there and was willing to help, they had know knowledge of lumber at all despite working out in the yard. Looks to me like corporate is cutting costs by keeping wages low and service is suffering. I'd go...

My husband and I stopped into Perkins last Saturday to look at materials for our upcoming home renovation and we were both VERY impressed with the service we received. Cameron in the flooring department was excellent! He spent time helping us pick out materials and answered all of our questions. Since our visit we have been communicating with Cameron via email and he has been very responsive, which is not the case with other stores we have visited. Cameron's stellar customer service is the reason we will be doing...