C & S Wholesale Grocers Inc — Local services in Brattleboro

Took a load from Maine to this facility. My reefer unit broke down at the security booth where the guard alerted their management and let me in at 5pm. These people had me sit 4 and a half hours before calling my trailer to a door. I was not made priority or rejected at the gate, and they told me that they would most likely take the load over the phone by management on site, since it was well below freezing.

They called me and asked if the reefer started working again after the long wait and I had said no. The person on the other end of the phone line asked what the temp was and I replied, 19 deg box temp and still frozen. It was mid 30s outside temp. The person told me that it was still plenty cold enough. Bring it on up and back it into the door after leaving paperwork in the mailbox.

While in the door they had me unhook and wait 30 mins more. Then at 930pm a different person called to tell me that the load was being rejected by a manager not even on site, but at home. Worst call I’ve seen in 10 years in the industry. I ended up bringing the fully loaded truck all of the way back to Maine and held it overnight- and then returned it to the original shipper the next day. The product was still frozen solid 5 degrees over night upon arrival back to the original shipper- which means that it was totally fine during the time of delivery.

The broker turned on me immediately after the rejection and is refusing to pay fuel/layover, and tried holding me to everything that they could within the rate con over the reefer breakdown with NO spoilage.

After reading the other reviews I am not at all surprised with the star rating that this place has. I’d give them zero stars if it would let me. Wasted my time and money all because the receiver and manager didn’t want to do their job. They didn’t even do an internal reading of the actual product on my trailer. Inexperienced staff to...

I deliver here a lot and going through the reviews, I'll honestly say more than half are true. Let's break it down: There is NO overnight parking but there's a big staging area you'll probably spend a few hours before you are called to dock. Once unloaded, you Have to exit the facility. It's one way in, one way out. The positive about the staging is that you'll be allowed hours in before your appt time so a reset is probable. You have a high chance of getting unloaded by the second shift if you come a couple of hrs early esp the freezer division. Say you check in 4p for a midnight appt, you'll probably be empty by 9p. It's the night shift that tends to be slow. Likely understaffed. The freezer docks are a nightmare...to close together and very tight manoeuvre-ability. Bring your A game, otherwise you'll hold up everyone trying to dock. Explains why you have to drop trailer. If too hard to dock, call receiving, a yard dog will always help dock the trailer for you. Unloading normally takes 4-5 hrs. Major cause? Skid breakdowns. No lumpers here. Everythings Internal. -HAVE your POs ready! Guard won't let you in without a PO or delivery No. -Delivering Ice cream? You'll be in a door quick-fast. Speaking from experience. Lastly, I'd rather deliver here than their neighbouring Hatfield, MA facility. You'll spend anything between 6hrs and 9hrs before you're done. -Washroom for truckers is available at the staging area. -Lastly, DO NOT MISS YOUR APPOINTMENT. Rescheduling can be a nightmare.

Hope this...

Well everyone knows we are human, just coming back to work after dealing with COVID I was finishing up a horrible and exhausting day in New York City. I was asked to pick up one more stop in South Plainfield NJ. I went and picked up the frozen load thati was going to deliver on Monday now mind you I am spent I just want to go home and be with the family. Weekend goes by I get in the truck on Monday start heading to Vermont for my4pm appointment but I made a mistake it was supposed to be there at 4 am instead so I get on the phone and call Brattleboro C&S I get a young lady who was. very nice I explained my predicament and she put me on hold to go speak to someone who had an answer. She said you can come in and we will try to fit you in tomorrow at 5am ,so I drive from PA. I get to Brattleboro and shut down n get up at 4:45 and go there only to be told I have been scheduled for a Feb 17 delivery now mind you it's Jan 30 this is just a two truck operation when they are both running this is a horrible way to treat someone he's you mean to tell me that the can't fit me in at the end of there work day to me this is a cold hearted SOB and he has no business being in charge C&S higher ups should choose someone more understanding to the truck drivers everyday grind and cut them some slack every now and then it was my fault for not checking the paperwork better but I...