Spectrum Store — Local services in Cheyenne

My mom recently passed away. The immediate finances in my family have been challenging and difficult to manage, and I have been left to personally support not only my family, but the costs of the funeral. I had to cut costs in order to afford to pay for things. One of the first things I did was try and cancel my mom’s $233.72 monthly TV/cable bill from Spectrum. When I called, the first customer service rep informed me that the only way I can cancel is to go to the Spectrum cable store. Since I live out of town in Colorado, and there are no local Spectrum stores, I couldn’t do that. According to her, that was the only option. The second time I called back, the phone just…hung up on me. So I called back. This is what happened: “Hello sir I can’t hear you. I can’t hear you. I can’t hear you. If I can’t hear you I will have to disconnect this call. I can’t hear you so I am hanging disconnecting.” (Item to note: she called me sir. I must have been tagged in their system.) I was never given the opportunity to even say…hello. So to recap…my mom has passed away, and I am not even given the opportunity to try and cancel her account. They’re more worried about keeping subscribers than being human. It was humiliating. I called back, the third operator, just like the first, had no problem hearing me. I was upset, but knew it wasn’t her fault, and took a deep breath while talking to her. She was so much kinder and understood my situation. But the last thing I wanted was to be transferred to another person...why couldn’t I just stay on the line with her and we figure it out together? I begged her not to transfer me. I was just trying to cancel the account. She insisted that I be transferred. I then asked her what would happen if I just didn’t pay the bill, she said it would go to collections. So now, my mom who has passed away, I have to deal with Spectrum communication sending her to collections. As hurt and angry as I am, I take solace in knowing that this is why cable companies are losing...

we moved back to the area after a couple of months of being gone and decided to try spectrum instead of the other cable company. I literally called that morning and had internet setup within a few hours. the techs were great and figured out the issues with my motorhome wiring which was old and made sure everything was right before they left and it still is right after several months.

The payment is easy to do online, the internet works great for us on the outskirts of city limits, and the price is better than what I'm used to having.

my only issue which was resolved very very quickly was I had a representative call me and talk to me about a service to which I did not want but was trying to be polite and not cut him off. the next thing I know he says great thanks for your time and enjoy your new service. I quickly called back and deleted whatever service they were trying to sell me and told him I don't really appreciate the way it was handled however since then and I have not been bothered one single time.

for those of you having internet or cable issues I'm sorry for your troubles but like all cable companies sometimes it's just where you're at that makes the difference. A main line could have an issue and go unnoticed for a very long time before it isis finally figured out. I'm not making an excuse because you are paying for a service to which you're not getting properly however that is sometimes the way it is. If you're in the Cheyenne area I highly recommend this place for their internet. I have no clue about any other services.

And no this is not a paid advertisement. I just enjoy a good service I like to say so...

The worst experience I’ve ever had in trying to obtain internet and television service. I was constantly over 3 days given double talk and lies about what and when my services would be connected. The initial person I spoke, Jonathon, told me a tech would come to my house the next day between 9-1. No one showed up. He also told me there was a special offer so I would not be charged an activation fee. Then I received an email informing me of how to activate my services online!! He never mentioned that and I would never have agreed to that. After no tech showed up I called the same number and was transferred 3 times, only to be told that your customer service did not show any tech scheduled to come to my address. Wh be shipped until the next day by fedex between 9-1. No one showed up! When I called customer service all I got was more excuses and that spectrum couldn’t control the mail service. I reminded your representative that fedex was not the postal service. She looked at the tracking app and told me fedex may not deliver until 8 pm!! What good does that do me?? Any of your techs going to come install/activate my service after 8 pm, I don’t think so!! Despite many people no the area warning us about spectrums poor service we tried anyway! Wow am I disappointed and sorry for the wasted time. I will ensure anyone I talk about spectrum will hear about how terrible your customer service is!! Sitting in the Verizon office to request internet service after cancelling my order with spectrum!! Just terrible customer service!! Worst I’ve...