Golfio SuperStore — Local services in City of Industry

Warning: do NOT make any purchases at this store!!! I bought some items for my daughter this afternoon which I had to return on the same day (they were unused). However, the workers (and the Manager, Michael Kang) refused to refund me the money and only gave me store credit. This is no sign saying “Final Sale” or “No Refund” in sight (not at the counter nor the front entrance), and the cashier did not say anything about their policy when we made the purchase. When asked for signs, Michael pointed to the receipt, which does have “All Sales are Final” printed, but the receipt is only printed after money is paid. We attempted to return our items one hour after purchase, which is when we were introduced to the store policy for the first time. When we talked to Michael, we were told that we can call the police and he even made a point about how they will have to put up signs again because we’re the first customers to complain. Sir, the fact that you “had signs put up before” and that you have ahold of our money does NOT justify dismissing your customers in such a condescending way. We had a new policy applied to us when we tried to return our purchase and were bullied in accepting their terms because we would not get our money back otherwise. Looking on their Yelp page, the “Satisfaction Guaranteed” highlight sounds like a joke. It would be more worth your money to pay other stores a visit (Royal Vista Golf Club, Diamond Bar Golf Course, etc. anywhere but here).

TL;DR: We were not told of their no refund policy and was bullied into accepting it when we tried to return our purchase. The manager was extremely condescending. Do...

Update from previous review:

After my previous review I was able to reach out to Justin the owner, and he was able to replace my club head. He was very understanding of the situation and offered many solutions, so we both agreed with replacing my club head. I am thankful for his actions as a business owner in taking care of his customers. It shows that they really do care about their service to the people. Thank you again, Justin.

This review is for their pro shop/repair service.

I brought in my hybrid to get the shaft switched out and when I received my club back there was cosmetic damage on the hosel and the top of the toe. The repair guy suggested that I can buff it out or repaint the damage that was done, but why should I have to do that in the first place? I brought it in there hoping for it to come back in the same condition, but with just a different shaft. He also mentioned that they didn't have the proper tools to remove the club head and he had to hand turn the club off. The manager did refund me the cost of labor, but that doesn't change the fact that I have permanent marks/scratches. Golf clubs are expensive in the first place, it's just disappointing that I have to look down at the club knowing that those damages were not done by me.

Come at your own risk to do any repairs or work. If you have beat up clubs and don't care then you should be safe, but if you have clubs you value and want it to come back without any damages,...

I've been to Golfio many times, to check out gear, buy stuff that I need in my bag, and last night I went for a similar reason. I wanted to pick up a 4 hybrid, check out a 2 hybrid and 7 wood. A sales associate (Keith) came over to talk to me, and I asked him if they had any other 7 woods available to try out. He took the clubs from me and told me to meet him in the testing/demo area.

I'm making small talk and ask him how far he would hit a 7 wood in relation to his 7 iron, and Keith responds with "For me, 180 yards, for you? 150." I'm not saying that I'm the greatest golfer in the world, I'm just a hobbyist and someone that treats it as exercise, but I work with a coach, and we have stuff that we're working on in my swing.

Keith continues to insist that my swing is "wrong", and insists that I start flicking my wrist. I don't know where he feels justified to judge my swing based on a few practice swings, not being warmed up, and me wearing sandals, because my original intent was to pick up a 4 hybrid and get the feel for a few other clubs, not to be disrespected, and given bad advice by Keith.

I'm not leaving a review to bash the store, as the other employees have been nothing but helpful everytime I've been there, but this interaction alone has been one of the most discourteous experiences I've ever had as a consumer.

This review is solely for the sales associate Keith at this store, and to inform management of this...