DKB Design — Local services in City of New Rochelle

I never write reviews unless I have a problem with the company. But this is the exception. I had a total kitchen renovation done by DKB Design. I was very hesitant about using DKB Design. Vanessa was extremely knowledgeable and guided me thru every step of the process. Many times I could not make up my mind about the design and Vanessa helped in finding an answer. DKB Design also did the installation. Rickey and his staff did an excellent job. He addressed all my concerns with the installation. He was always on time and cleaned up every day. We also ordered the quartz countertop from DKB Design. There was a problem with the Man who measured the countertop and did the installation. He spoke Mandarin and communicating to him how I wanted the counter done was a problem. He did an excellent job even though we could not communicate. Whenever I would call with a question or concern, I always received a call back or an e-mail from Vanessa. I would HIGHLY recommend DKB to anyone contemplating a kitchen renovation.

May 2022, A follow up to my review. Some of the cabinet doors started to crack at the joints. I went back to DKB Design to address the cracking doors. Vanessa went above and beyond in customer service. They replaced all the doors and Ricky installed them for free. That is an example of extraordinary...

Unfortunately I had an unpleasant experience with them. The very first time I entered it was an unfriendly environment. The gentleman that greeted me immediately proceeded to followed me but offered no help. I told him I was looking for bathroom floor and would like to look around. I identified a cabinet that I liked and inquired about it and chose some tiles and can go with it. I inquired if they had samples and was hesitant to affirm until I mentioned if I could buy it. He then said that I could leave a deposit. Fair and did. I returned the following day to return them and inquired about other types of floor and selected another tile. I returned to place the order for 3 cases and when I installed them I only needed 2 cases and was short 2 more tiles. I contacted to see if I could return the full case and just buy two or three additional tiles and he refused to accommodate with no explanation. Now I have a case that I cannot use. Other tile places were able accommodate for which I thought it would be possible to do with them. I was planning on redoing my kitchen with them but now I will not. No matter how small or big the order is a client should always feel that they will be supported. I should have seen the sign the minute I walked in. Unfortunately I can not...

We were so grateful to have Vanessa work with us to design our kitchen and bathroom -- she is a talented designer and a true pleasure to work with. Vanessa transformed our kitchen design with an idea the architect hadn't considered, opening up the room and making it far more functional. She listened carefully to our vision for the rooms and worked closely with us to implement it. We appreciated that she gave us space and time to make decisions, but weighed in with valuable advice whenever we asked. Over the many months our project took, Vanessa responded quickly to all communications and moved forward promptly with our orders. I highly recommend Vanessa as a knowledgable designer and a professional who facilitates the whole...