New Rochelle Diner — Restaurant in City of New Rochelle

I've liked this restaurant in the past. My gripe is that the daytime cook seems to cook everything until it's inedible. I had the seafood bisque and the french onion soup and the desserts and the coffee and everything that doesn't have to be cooked by the daytime chef is great. The drinks are wonderful. I recommend the lemonade. It's just that I can't get a regular runny in the middle easy over eggs for nothing. I bought the eggs Benedict and the poached eggs were rubber from the eggs being cooked so hard and the ham was so overdone it was rubber and burnt on the edges too. The English muffin was not toasted at all and everything was under the hollandaise sauce hidden so you wouldn't be able to tell. The hollandaise sauce was excellent but if the stuff under was bad then the dish was just not good. Tony told me not to get eggs from here because he's never gotten a runny in the middle and white of the egg cooked eggs that wasn't rubber too. The steaks at times if you emphasize the medium well cooking steak to the waiter then it's done right if you eat in but the steak we asked for rare to take home was so well done that we threw it out because the kids today want practically raw meats. We bought today a rack of ribs that was so burnt and juiceless that Diane couldn't eat it. The bbq sauce that was supposed to be on it was so burnt into the ribs that we had to ask for more BBQ sauce. It still didn't keep the meat from being tough and chewy so much that we may likely throw that out too. Why does this cook like nothing juicy?? It's like my mother and her two hour roasting of a fryer chicken that we had to eat until I went to better restaurants over the years that taught me that food can be well done and juicy. My salmon today had no skin on it and it was dry and juiceless too. The shrimp scampi sauce was just some of the seafood bisque with too much lemon juice on it. The scampi sauce that both Diane and Tony got the other day was the true lemon butter and garlic sauce that I should have gotten too. I bought this shrimp scampi and salmon thinking I would get true scampi sauce. I like this place as a rule. I didn't want to do this review. The fried chicken that I bought the other day was tough and dry too. The waffle I had asked for with the fried chicken was so undercooked that it was chewy and not crispy at all. Why can't the daytime cook get things right. I knew that when Tony's chicken and shrimp parmigiana came out before our dishes that our food would be inedible. The service is great. The servers are not at fault at all. So we tipped them well but if this the quality of food we've been getting for five or six dinners in a row then we may just go to red lobster instead of here. The prices are about the same. I didn't want to make this review but the owner of the establishment should know that this is chronically a problem. Anyway if you are getting an entree that has tomato sauce in it Tony says the sauce is right out of a jar and not great. The chicken parmigiana was okay. If you buy something that's could not especially be overcooked like the soup then go here. I don't know yet how the pancakes are but how wrong could you get a pancake to be?? The place is not like it was...

I am new in town and last week I decided to go to the New Rochelle diner for the 1st time. At 1st glance, this place is clean and very well put together as per diner appearances. I ordered the breakfast eggs, bacon, and home fries. My girlfriend ordered the pulled pork nachos. The food came out within a reasonable time, and everything tasted really good. My issue is that the staff that work there do NOT seem as welcoming as I'd expect. I have been to many diners, and let me tell you, this is by far the WORST experience that i ever had. Not a smile on anyone's face. Everyone seemed to be uninterested in working or just plain miserable. The negative vibe was obviously a contagious atmosphere. From the guy seating us at the front door to the waiter complaining to his fellow co-worker about my 15% tip( he wanted more), it was just awful. Now, back to the waiter. He did not introduce himself and wasn't too polite, nor did he offer to refill our coffees when they were low. Nor did he ask if we needed anything else when our food arrived. Nor did he check in with us periodically, the way a good waiter usually does. But yet he expected more than my 15% as a tip? My total came out to $38, and I gave him a $6 tip. I usually tip based on the performance of the waiter. Always in cash. His performance was ehhhhhh, so I gave him 15%. Food establishments suggest 15% to 20% as a tip. So now my girlfriend and i are ready to leave. After paying, we get up and head towards the exit. We have to pass the cash register on the way out, and all i hear is this guy complaining(in spanish) to another waiter about his tip. The other waiter chimed in as well. This guy was complaining to his coworker about my $6 tip. It was so bad that his coworker (another waiter) repeated "$6" wow "$6" wow, very loud and rude in Spanish. Well, I don't look like I speak Spanish, but I speak Spanish fluently. I got the vibe that these people at this establishment are ungrateful and hate their jobs. Maybe their cook is great, and the interior designer did a great job decorating the place, but none of that matters when your employees have no desire to show respect for the establishment. I won't be returning to this place, and I will bring all my business elsewhere!

Note to management: If you care about how this place is being run, get some outside people people to do reviews on the staff at the place. If the waiters know that their performance is being assessed, then maybe they would at least be more polite, which then would translate in them getting better tips. Instead of complaining that their tips suck, work on that attitude, which sucked...

Just ate here. My husband ordered an omelet. As he was eating the omelet, he notices that the omelet’s texture seemed off. He opens it up and sees that the eggs are undercooked - literally running. He had no sauce on this omelet so it was very clear that it was the egg that was not finished cooking.

He told the waitress who seemed annoyed that he was raising this. She said “oh maybe it was just that part that was not cooked”. Didn’t offer any apology.

We asked her to get the manager. A woman comes over and says she’s the manager. She looks at the food and says “ohh, the waitress didn’t offer to remake it for you?”. We let her know that the waitress didn’t offer to remake it. My husband asked her to remove the omelet from the bill. She agreed.

We get the bill and the omelet is still on it. We ask the waitress about it and she says “the manager said she’s not taking it off the bill, you can get something else and you didn’t want anything else”. We asked her to get the manager again.

She comes over with an attitude and says that she’s not taking it off the bill because it was mostly eaten.

I chime in to tell her yes, because unbeknownst to him, the eggs were not fully cooked and when he realized it he notified the waitress. She cuts me off and tells me, she’s not speaking to me. I told her, my husband and I are one so if she’s speaking to him she’s also speaking to me! I tell her I’ll make sure to leave a review about her service. She says “do whatever you want”. I ask for her name and she smugly says she’s not giving me her name.

We give her our card to pay so we could be done with her. She takes it and then comes back to say that she’s not going charge us.

It’s clear she’s not a manager of anything because she clearly had no managerial skills. Turns out, she’s not the manager and was the cashier. The manager was actually not there but she’s parading around as the manager.

She gave us the manager’s number and we will be calling and returning to speak with them.

And calling the...