Computer Doctor Wis LLC — Local services in City of Pewaukee

Very unprofessional. For context, I've worked in IT for over 14 years & have custom built many PCs over the years, all which have worked w/o issue. This is the 1st time I've run into a complex issue on one where I've replaced all hardware components one-by-one & still experience app crashes, blue screens, & random odd behavior.

I don't want to waste anyone's time (neither mine nor the repair person's) when deciding where to take my PC to get looked at. When I called this business & tried to explain the issues I was experiencing, the man on the phone was very rude, cut me off, & didn't want to listen to what I had to say. He was basically wanting to just schedule me & had the attitude of 'do you want me to look at it or not'? Look, I get it. You have a business to run but if you want a potential customer to choose your business, you need to be more polite. Learn how to LISTEN to your customer's concerns.

I'm not interested in being someone who's just another appointment in the books ($$$) only to find out their lack of complex PC troubleshooting knowledge cannot tackle the problem to begin w/ & I end up paying them regardless. I want to know that the person I'm talking to actually understands the issue, is capable of troubleshooting it, & not wasting my time & money. Hence, why I was trying to explain my issues in the first place! Do better.

UPDATE: Firstly, I don't understand why someone would even go into work during such a sensitive time within days of their wife's coming passing, but that's none of my business. I wish you my sincere condolences and heartfelt sympathies during what I can only imagine is a very difficult time.

Regarding your business, it's unfair of you to take out your frustrations on potential customers, I still maintain that your tone was very unprofessional. My explanation of the issues I was having was not lengthy by any means, as you're claiming. I tried to keep it brief and was very polite with you on the phone. When you mentioned your wife's condition I even said I didn't want to waste your time, before ending the call.

Thankfully, I found someone else locally who was very knowledgeable, accommodating, and took the time to actually listen to what I had to say before booking my appointment or taking any $$$. Good luck to you and your business. I'll be recommending others to take theirs elsewhere in future. Hopefully you will consider your tone when talking to potential customers...

My computer started acting up last week and as usual I know just enough to get into trouble. I could not get it started after messing with it! I did a search on Facebook and Computer Doctor came up and Google Maps had good reviews. So I decided to give them a try. Also, it mentions that they were veteran owned on their website, so that made my decision easier. My biggest fear was that I was going to lose all my documents since I had not backed them up on a external drive. When I brought my computer in Ted tried to boot it up right away and couldn’t so he took out my drives and hooked them up. He was able to see a back up file so that made me feel good. He said he would check both drives to see if I had a virus and let me know what he finds out. He called later in the day and said he could not see any virus’s but had to complete the scan. The next morning, he called me and told me the drives were ok but my motherboard was bad and that was why I was having problems. He said because of the age of my computer he would suggest buying a new computer and could build me a nice one. I went that route and Ted was able to restore all my documents and pictures, boy was I relieved! It was a pleasure working with Ted and Brenda! They were both personal and caring. I also got my new computer the next day and it works great! He also showed my how to setup my external hard drive to backup my computer. I would definitely go back to them for computer...

I received a notification that my computer which had Windows 8 on it would no longer be supported and needed to upgrade to Windows 10. After calling Computer Doctors that said that this would be no problem for them to take care of and could help me right away. I brought my Laptop in and explained why I was there and they said I could have it back the next day. I received a call from them informing me that my battery was bulging and that it could possibly explode and damage my computer and possibly cause a fire. The next day my computer was brought up to incredibly fast speed and the battery replaced. I'm very ignorant regarding computers and their workings so Ted took a lot of time explaining to me everything that was done and made sure I understood what the new look would be on my computer after installing Windows 10 and how to navigate. They also installed a new SSD Hard Drive and created a mirror of my old one for a backup drive and informed me that I should keep that in a secure location. My experience being a novice regarding computers working with computer Doctors was pleasant and painless. I will most certainly would recommend this company regardless of your computer knowledge to be treated respectfully...