GiftWorksPlus — Local services in City of Pewaukee

I ordered a frame on August 1st at the Wisconsin State Fair. I saw their booth and I thought it would be a good gift idea for my boyfriend for our anniversary at the end of October. Well our anniversary is in two days and I still do not have the frame. When I ordered it they said it would take 2-3 weeks. I waited slightly longer than that to call and see if it had been sent out. They said they were backed up from the fair orders so things were moving slower but that I should have it in a week. At that point I understood and was not upset. I waited another week or so before calling again. At that point they told me it was delivered. They checked the address and it had the wrong shipping label put on it so it ended up in Ohio instead of Illinois! They said we'll remake it and have it rushed to you at the beginning of next week. Well I called several times that next week and each time I was told it would be sent out in the next day or two. All lies. I called back another week or so later and this time they told me that it's custom made so it takes time. Well when you mess something up as badly as sending it to the wrong person, you need to correct that mistake as quickly as possible and not take another month to do it. I filed a complaint with the BBB a month ago and all of the responses I've gotten from Gift Works are pointless. My most recent one was today (almost 3 months after original order and over a month since I found out that they sent it to the wrong person) and they said that they're working as quickly as they can during their busiest time of the year. I ORDERED IN AUGUST! There are no holidays!! They had to remake it starting in SEPTEMBER. Again, no holidays. WORST CUSTOMER SERVICE EVER. I've worked in customer service for a few years now and this is not how you...

Short version: If you have to have something shipped to you. Chances are it will be wrong. If you receive the wrong item they will ignore any emails stating that there's a problem.

Full review: My wife ordered a couple of custom picture frames from this company while at craft show in Des Moines. One frame arrived as she ordered. The second was oriented wrong and was only a magnet type of frame.

The wife attempted to contact the company via phone and email. She received one email back from someone named Mary and never heard anything for about a week. My wife then asked me to contact the company.

I contacted the company via their web page and first wanted to find out if this was the company that was indeed at the craft show during the time the wife ordered the picture frames. I did receive a reply that they were. I sent out an email explaining the problem along with a picture of the frame and a scan of the invoice. According to the invoice the frame should have been vertical instead of horizontal. After several days I've not had a reply.

I would have to chalk this up to horrible customer service so far. While I hate to do so, it seem that our only recourse at this point is to contact the bank to charge back the purchase.

I'll also need to contact the planners of the event to let them know the issues that we had. While the Des Moines craft show is a wonderful place for independent / small businesses to show their wares. it can be ruined if it has a reputation of companies taking the money and running. I will ask that they not be allowed to participate in future events. I urge others that have had similar experiences to...

My family has been buying frames here for years; all 27 grandchildren for my grandma, and now great grandchildren. I ordered a set of two frames with the same name on October 28 and did not receive any response or tracking information, nor answers to my customer service questions. One of the frames showed up in my mail box November 19th. I then wrote in requesting my other frame and was told it would be rectified. I have not received any further information regarding the frame that I paid for I didn’t receive. Trusting my family’s decent experience with this company, we then placed an order for two additional frames for Christmas and have received zero contact about the frames. Customer service is no help- they give curt responses and don’t answer your questions. I wanted help accessing my ‘account’ to view the progress on my order. Completely ignored my question and never assisted me. So not only do I have no information about my order from October and my order from beginning of December, but I also cannot access the customer account I set up to review the details my self. I do not recommend ordering any from this company, and I’ll be looking to Etsy in the future to buy similar personalized...