Jeremiah's Computer Store and Repairs LLC — Local services in City of Rochester

On May 16th of 2023 I purchased a Dell Latitude E6440 14" Laptop Intel Core i5 2.6GHz 4GB 500GB Windows 10 from JCS computer store through Ebay. I know that was a long time ago but I got the computer for my girlfriend but we were not able to get together till this September. I opened the box when it came, saw what it was and put it in the closet. When she came we tried to plug the computer in but the plug was broken. (picture) I had an electrician put on a new plug, we plugged it in, the screen was black. I took the computer to my local computer repair shop. When I went back the man showed me ¼ of the screen was broken. It was grey with lines. The other part of the screen was ok. From the sales page on Ebay the computer was good. Just in case that there may have been a problem in delivery, the box was pristine, with no bent corners. I don’t know who checked out the computer, They DIDN’T! I called the company and they basically said, to bad! Picture of the screen would not take, The response back was from someone trying to hide. The label on the package tells the story. Can't cover up the junk...

Great guys. Received a computer as a gift from a computer store online. Was having multiple issues just to find out from these guys that multiple drives weren't updated and there was an issue with the motherboard. Come to find out that they basically took a bunch of parts that they had and just put them in this computer. Not what they were advertising on their site and was able to verify with these guys fast and easily to send the computer back and get the proper one. The minute I got the new one I brought it to these guys to verify and indeed was the right computer would have never known if it wasn't for these guys. I'm somewhat knowledgeable about computers but by the time I figured out everything with a lack of time I have. It would have been way over the 90 days of normal return. I would have had to come up with an excuse why now I want to send it back and may have been stuck with the shipping...

I’ve bought stuff from them before and it’s a good shop but this one experience ruined it all. Go in to trade in my old gaming laptop to upgrade to a desktop, get in there tell the guy what I want and I want Bluetooth with wifi but that gets completely ignored and I was given a desktop without either. That’s fine I can always buy an adapter for it so I buy it and buy a monitor from them and a extra storage for the pc with a few extras from here, I get home I play for a bit it’s running nice but then it starts to freeze to the point I have to unplug the pc to reset it. I call and ask for answers to get told bring it in but I don’t have the same hours as them and was hoping for spending 1,200+ in one purchase I would have a good computer but I gotta rebuild it myself with non cheap...