Spirit Halloween — Local services in City of Utica

I made an online purchase with Spirit Halloween and the corporate office personally called this store to arrange an exchange for the item due to it being the wrong size. Despite these clear instructions, the store manager, Kim, and another staff member, Jai, refused to assist me. They were rude, dismissive, and unprofessional throughout the interaction. This completely disregards corporate guidance and customer service standards. Their behavior turned what should have been a simple exchange into a frustrating and unpleasant experience. I strongly advise against shopping at...

I used to love this store ,but the last couple of years this store has become a complete joke.I’ve been to 20+ different locations looking for things and they never have them even when you are told that they do , and when you ask them about it they act like your inconveniencing them.I will never shop at this store again.if I could give this place a zero star I would but it...

Just shopped here and everyone was absolutely without a doubt super helpful and helped me find exactly what I was...