The Home Depot — Local services in Claremont

A few months ago (October 2020) I went into your Claremont store and sat down with the sale person identified as LAF126R. I bought a new washer and dryer. The delivery date was set up and I got the paperwork from this sales woman and left. The day before delivery I called to make sure everything was on schedule as I had not heard a thing from Home Depot. As it turned out no one even had heard about the order, much less the delivery date. I had the paper work printed out for me by the sales person that stated the date. Needless to say, I was not happy because it was hard to find washers & dryers at the time & I had rearranged my day and time for the delivery. I cancelled the order and bought the set at Best Buy the next week. It was delivered five days later. Last week I went back to Home Depot (it is convenient for me because it is not far away and I am not a youngster) and low and behold I got the same salesperson LAF126R. I thought of saying something but then decided to give her another chance. I bought and paid for a new refrigerator. My husband said I was crazy after my last experience but I figured it could not happen twice and she deserved another chance. Well it was to be delivered today, April 2nd. I called yesterday to make sure all was as scheduled and the recording said it was there (in Claremont) and was being processed. We were picking it up ourselves and have to drive sixteen miles to do so. Because of the last incident I decided to speak with someone to make sure. Guess what? There was no refrigerator at the store nor was the one I ordered available at all. The person I talk to in customer service (Carolyn) said the sales person was not supposed to sell anything that was out of stock and with none available to order. I cannot tell you how upset this made me. I once again cancelled the order and called Manny's to order another one to be delivered Wednesday the 7th. Why they would keep such an inefficient salesperson on their staff at the Claremont store is beyond my comprehension. I will NEVER, EVER buy another appliance from Home Depot. This salesperson lost you two big sales and a good customer. I shall also make sure to tell everyone I know about my experience with Home Depot. A VERY dissatisfied customer...

Buyer BEWARE. I ordered a dishwasher on 10/17/2020 in the store with a store clerk (Mike). It was to be delivered on 11/05/2020. Because of new OSHA rules Home Depot no longer installs dishwashers. A company Mike called SFNI REPAIRS is notified by Home Depot when an installation is required. The company Total Climate Control / Green Mountain Plumbing (Mike ...different Mike not the clerk) called a week before delivery was suppose to happen to schedule for installation. But not knowing 100% if delivery was going to happen as planned it was decided to call back after delivery. Now this is where things go sideways. I misplaced the number for Total Climate Control/ Green Mountain Plumbing (Mike). So I thought just maybe Home Depot would have the phone number. Despite spelling my name three times and giving my phone number the clerk (Mike) could not find me in the computer. I believe it's because he was misspelling my name. I know I am in their computer. I have had other installations done through them and I have spent over $6,000 there over the past few months. Either Mike would not or could not give me the phone number for SFNI. So he sent another email request to SFNI for dishwasher installation and told me I should hear from SFNI soon. And in the meantime I should plug in the dishwasher to make sure it's working properly because it could not be returned after 48 hours of us receiving it. When I ordered the dishwasher I was told I would need a license electrician to install it and it was an additional charge of $287.00. DOES ANYONE SEE THIS IS NOW NOT GOING WELL??? AND WHY WOULD I INSTALL THE DISHWASHER MYSELF TO MAKE SURE IT'S WORKING PROPERLY AND THEN PAY $287 TO HAVE SOMEONE ELSE INSTALL IT AGAIN??? I think there is a huge flaw in this system all ment to place blame on the customer. MEANWHILE I found the misplaced number for Total Climate Control / Green Mountain Plumbing and called Mike to let him know the dishwasher was delivered. Mike said he would pass on the info to Craig for scheduling. Craig called and said the earliest would be 11/17/2020. SO JUST FYI WHEN Total Climate Control / Green Mountain Plumbing CALLS TO SCHEDULE...JUST SCHEDULE THE...

Went in on Sunday to order about $1,000 worth of plumbing parts. New well pump, hoses, pressure tank and all the fittings needed. I went down aisle 8 and saw the pressure tank I needed was on the top shelf way out of my reach. I looked around for an associate for about 10 minutes and finally found one and asked about getting the pressure tank down for me. He said he will find somebody that can do that for me and he'll be right back. I waited for about 20 minutes and decided to look around for another worker. I walked all the way over to the paint department and the associate was helping a customer so I kept going and went all the way back to the lumber department. Nobody was around to help. I left all of my stuff including all the fittings and a few other things on a cart and walked out. On the way out to my truck I looked over and saw four or five workers outside on a smoke break including the person who said he would help me get the tank down. Obviously customer service has gone to the Wayside quite a bit. I decided to wait until Monday and went to a local plumbing store where they were happy to help me and I ended up spending almost $1,200 by the time I was done. It's a shame that Home Depot seems to be forgetting why they are in business. I doubt I will shop at that store again. Thankfully Harbor Freight has popped up and Runnings seems to have a lot of good stuff as well. If we had somebody else in Claremont that had lumber on the weekends, Depot would be shut...