Animal House Veterinary Clinic — Local services in Clarksville

If they did this to my pet, what do you think they do to yours behind your back?

Clearly don’t board them here. I boarded my 2 bunnies with them for 8 days. I was asked on paper how I would like my bunnies to be fed, I told them a handful and the lady doing my paper said basically 1/4cup kibble is close to an hand full so I agreed but the rest had to be strictly hay, which I had written down and sign off on. Bunnies diets consist 90% hay and 10% kibble. If you have bunnies you know they eat hay every 10-15 mins. I gave them a big box that lasts for two weeks. 3rd day into my trip I got a voicemail saying “Your bunnies ran out of kibble, do you want us to buy more kibble?” I showed my friend the voicemail and told her “I bet you they’re gonna buy my bunnies a bag a kibble cause they’re too lazy to feed them hay.”

I called back saying no, the hay should be fine. When I came back from my trip, the box of hay was still filled to the brim. Basically untouched. I was told another bunny owner who works there brought in kibble to feed my bunnies(which I predicted). Yet I gave verbal consent saying that hay should be fine and to not give them any more kibble, but they went behind my back and didn’t notify me that they were giving my bunnies kibble. Mind you they ran out of kibble on a Friday, which was the day I got the call from them. I flew back in Wednesday. But why was my box of hay still full to the brim? After complaining and trying to get a refund for at least one bunny. They refused and wanted to give me less. My bunnies stomach was so tight from over eating the kibble, I didnt want to pick him up for two days cause kibble takes longer to digest than hay and they didnt move for a day because they was stuffed. Its pure laziness from the staff, if you don’t want to take care of bunnies because its more work then don’t offer the service.

Not to mention, i had called 3 weeks prior to get the numbers of how much boarding would cost and some how the numbers changed and was I charged double the original price, cause apparently boarding for bunnies changed “early this year” but I called 3 weeks before leaving in May. $640 for two bunnies for 8 days just to feed them with only kibble because the staff is too lazy to give my bunnies hay is wild! I even complained about my bunnies stomach being too tight from eating too much kibble, and the vet basically said “he was pooping fine” so its okay to overfed my bunnies if they’re pooping fine? So thank you for promoting obesity and also acknowledging that you did over feed them with kibble out of convenience. Ridiculous. But if he had a stomach problem who would pay for it? Me! Cause we all know once that pet leaves that facility whatever happens to your pet is on you and thats coming out of your pocket. Why have me sign a paper of how you want my bunny to be fed if you’re going to do it your own way. Not only that I boarded with them prior for a family wedding out of state. I gave them a new bag of kibble and hay. Guess what was finished? You guessed right! The kibble! Ill post pics of how much hay I received when I picked up the bunnies to one week of me feeding my bunnies and you will see a dent in the box. Not only that the staff was so defensive saying they gave my bunnies hay. Yeah clearly 90% kibble and 10% hay. Of course if you over feed bunnies with kibble and give them hay, they will not even touch the hay bc kibble is candy to them.

Its almost 2 months after this ordeal and no call from them about an update on the refund, which i was told would be a week, if they did call, they never left a voice mail. The staff is very unprofessional and fake to your face!

The pictures don’t lie. I left them in your care for 8 days and they were barely given hay but when they come back home 80% the box is gone. Make it make sense. If management sees this, i still have the photos w/ time stamps and my friend who was a witness to my prediction and conversation with the manager on the phone. I don’t need a refund....

I'm a southerner, and as my old boss from Ohio would say, I am incapable of telling you what I think about something without telling you a story.

TL;DR - Staff is professional, friendly, observant and intuitive. Excellent care, gentle handling of animals, sensitive to animals' and peoples' feelings.

Last year, almost to the day, I bought my parents' house to keep it in the family. They had a dog, named Maggie, who came with the house, as they were buying my grandparents' house and didn't want the dog in the new house. I took the dog without complaint and simply filed the dog under necessary chores to complete to maintain the house. While I wish the best for animals, I didn't have a particular connection to the dog.

Over the next year, that changed. Maggie has quickly become my baby girl, and I've found myself willing to spend time and money on this dog to ensure she has the best, most enriched life. However, as a new dog owner, I was relatively unsure of how to take care of the dog, and so we've both been experiencing this new change of life together.

One of those things I've been doing is learning how to clip nails. Maggie has one particular nail that grew out and up, very long. We've been cutting it down progressively over the year, but it's been slow going due to my desire not to hurt her, and her fear of the nail clippers resulting in terrified, but not injured, yelps that convince me I've gone too far with that particular nail.

Well, last night (3/30/2022), I came home and opened the door, and in that span of a few seconds, my very excited dog snapped her nail on something while she was running to meet me, resulting in little bloody paw prints everywhere. Immediately, I knew what it was, and wasn't surprised it happened, though I was hoping we could have gotten the nail clipped down far enough to avoid this. She was able to walk on the paw, and didn't seem to be in any pain after the initial break, so I wasn't freaking out over it, but it absolutely needed to be taken care of.

I called Animal House Veterinary Clinic, explained the situation to them and asked what, if anything, could be done. I was unsure of anything involving the vet. I've never owned a pet, so I literally had no idea of this is something they can help with or if I have to figure it out myself. The lady, Stephanie, said I could email a picture to them and a technician or doctor would evaluate what they might be able to do, though they couldn't guarantee it. I did so, and called them back. This time, Theresa answered. She confirmed receipt of the email and said they could help, and that I had several options depending on what the doctor would find upon an actual examination. Sounds good. See you in a bit.

Half an hour later, I'm sitting in their lobby waiting for someone to call for Maggie. Maggie is scared, as she had been confined to a kitchen all her life and had rarely gone outside until I bought the house (now she goes for walks every day and is quite happy to roam the house that I'm pretty sure she, not I, owns). There are new smells, a few dogs, and more people in one place than she's seen at once, all in a new place, and to top it all off, she might have a dull pain in her foot. Needless to say, I was feeling protective and sympathetic for my baby.

I didn't have to wait long. Very soon after I stepped inside, they took Maggie back to the exam rooms and took care of her. Along with trimming and doctoring that one broken nail, they trimmed her other nails, caught her up on her rabies shots, and prescribed medicine for her. I only heard her yelp once, but it was nothing compared to what I thought she'd yelp like. I've heard her yelp louder when she's surprised by her own farts, so I was impressed and happy that they were able to handle her so gently.

When they returned her to me, she was happy, but not terrified like I thought she was going to be. They said she was a sweet little angel (which she is), and said she'd be fine.

Overall, great experience!...

Edited: I received a very courteous and comforting call from Brandon, a manager at Animal House Veterinary Clinic, and I am extremely appreciative of his response. Professionalism goes a long way in my book, and I also appreciate genuine sincerity about not only my patronage with a business but also my fur babies and their safety and comfort. I am updating this review to reflect such appreciation. Thank you again, Brandon and all the staff for your time and efforts.

PREVIOUS REVIEW:

I’ve had great experiences every time and the staff is always amazing. This latest appointment had me a bit concerned. Appointment was scheduled for 1530 (3:30pm). Checked in 10 mins prior to appointment time. Wasn’t seen until 20 mins after scheduled appointment time. Staff was great…even greeting my pup as we waited. Confusion set in when another family with a puppy with the same name as my dog (who had arrived/checked in well after I had arrived/checked in), and when I was pulled back into the exam room found out through the vet tech/assistant that I would be waiting longer with my dog because my dog was not the proper “Rusty” for the appointment. When we were called for the exam, there was confusion about the fecal specimen regarding why it was in the system. I explained to the tech/assistant that it was required according to the email the veterinarian office had sent me. She then proceeded to say she would send me home with cups (I had two dogs for this procedure). I stopped her to inform her that I had already dropped it off that morning before my dog’s appointment. My opinion on that concern is a lack of knowledge of the system or a lack of communication between departments. It makes the staff look unprepared and unprofessional, which makes me as the pet parent very nervous knowing my pet is being taken care of by people who are similar to doctors and nurses in human hospitals, and therefore should act like it. Being personable is one thing but you don’t need to lack on professionalism in such a career. The doctor was a bit lackluster and not aware of where her stethoscope had gone…luckily there was one in the exam room. When giving my dog a shot, which he’s had several, of which I have been in the same room for, and he’s never cried out in pain as much as he did when she gave him the shot. And it was supposed to be just one shot, but it became two because she pulled it out, as she said because she didn’t want to keep hurting him. The second shot didn’t make him waver in his reaction. Later that day, the area was swollen and he didn’t want to walk on the leg at all. I have a medical background so I understand the situation as a whole, and I knew my dog would just need time, but again, he’s 3 and has had multiple shots only from your business and he’s never had a reaction from any previous shots or medications. I believe there should be some “adjustments” or retraining toward making the office more professional for...