Danielle's Bridal — Local services in Clarksville

Only because ZERO stars doesn't exist. Save yourself time and stress and do NOT buy a wedding dress here. My dress was wrong and they did NOT take any responsibility for their actions. 30 seconds into knowing my dress was wrong, she was telling me what I* needed to do about it and said "worst case scenario", try this dress on to see if it will work" I ordered my dress in DECEMBER, with a wedding in June, the dress came in in March and they wanted to schedule my alterations appointment for May. The lady who checks in the orders did not check the tags, claims she has not checked the tags when checking in the orders for 20 years and the orders have never been incorrect. I went in for alterations for the wrong dress on a Saturday and Danielle's opens on Tuesday. I called Tuesday morning to ask my options, and she said because they had not heard from me, she told the owner that we were moving forward with the wrong dress. I called as soon as they opened, which they should have been calling me if they knew anything about customer service. I promise you if you shop here, you'll find out their rating for customer service is a negative 10. She said that the designer would do nothing for me, Danielle's would do nothing for me because it was not Danielle's fault. SHE is an employee for Danielle's and failed to see how it was their responsibility. They are rude, curt, and take 0 responsibility if they are wrong. I had to call once in the beginning for being overcharged and she explained that the cashier was trying to help me. Once again, logic makes absolutely no sense. I live one hour away, 5 trips later, 10 hours of driving. Miraculously, someone had a dress that I ordered in one size down (Thank God I had lost weight), we ordered that one and I drove up there once again for alterations. She rushed the alterations, I was there under 15 minutes and I had to ask to see it in the natural light and not on the red carpet. Meanwhile, the owner is bashing her own employees to other fellow employees while the alterations are going on. They are super unprofessional, and if there are any good comments on here, I assure you, it's because the owner is having her friends say good things to outweigh the REALITY of this business. I spent $1800 dollars here. Not a dollar less for the inconveniences. The alterations for the right dress is terrible, (which I was warned AFTER the dress was already in the process of alterations by friends) the bra pads are sewed in crooked and the dress is too short and too loose in the top. Save yourself the stress, they insisted that I bend over farther backwards than they were ever willing to. BEING RIPPED OFF IS AN...

I want to begin by saying that this review reflects my personal experience. I’ve chosen to post this several weeks after the appointment to avoid any immediate negative attention toward Danielle’s Bridal, as that is not my intention. However, I do feel it’s important to share what happened.

Unfortunately, our experience at this bridal shop was disappointing. When we first arrived, I had high hopes. The young woman at the front desk was incredibly sweet and welcoming. She made us feel comfortable while we waited, which we appreciated. However, we ended up sitting for about 30 minutes before our consultant arrived.

When the consultant did show up, she appeared completely unprepared. Her hair was messy, she had no makeup on, and overall looked like she had just rolled out of bed. While appearance isn’t everything, it did feel unprofessional especially in a setting that should feel polished and special.

What made matters worse was the presence of a young child during our appointment. I understand that everyone manages their business differently, and I respect that this is a small business. However, this was meant to be a personal and memorable experience for my daughter. Instead, it was disrupted by the sound of a toddler crying, and the consultant stepping in and out of the room frequently to tend to them. It made it difficult to stay focused on the appointment or feel truly taken care of.

At one point, I overheard the consultant speaking sharply to the receptionist, instructing her to watch the child — which, in my opinion, is neither her responsibility nor appropriate in a professional setting. If a consultant is unable to be fully present and prepared, especially due to childcare needs, it might be more appropriate to reschedule or make different arrangements.

While I could see that our consultant was trying, it came across as strained and distracted as though she didn’t really want to be there. This left us feeling frustrated and disappointed, and I genuinely feel for other brides who may go through a similar experience.

I hope this feedback is received with the same sincerity with which it is shared not out of spite, but in the hope that improvements can be made for...

While all the employees were nice and helpful, on the day of my wedding my dress was a disaster. It did not fit and I was told multiple times that with altered straps the dress would fit. Not only did the altered straps not fix the terrible fit of the expensive wedding gown, it also made the dress too short so I had to find different shoes to wear. I ended up safety pinning myself into my dress in an effort to fix it but honestly there was no fixing it. The dress had to be ordered to size according to my chest measurements and I was assured it would fit. I had even planned to buy a different dress that day so had I been told the new dress I wanted wouldn't fit right, I still would have bought a dress and they would've made a sale. Not to mention, I would probably be writing a raving review instead of this one star review. I should have been informed the dress would likely not fit me correctly as I am smaller chested, the employees should have had enough knowledge of the dress style to know that it would not be as I wanted, which is just for it to fit and for people not to be able to see down my dress because it is so big. Also the seamstress tries to solve the problem of taking out a chunk of material from the top of the dress, which altered the neckline shape but I didn't care as long as it fit (it didn't still) and the piece of material that was supposed to be removed was just sewn inside and there was a large visible line which didn't look done well. I did also reach out to Danielle's and was offered a $30 refund for my alterations or to have my dress preserved, I know they do not offer refunds, but I feel in this situation, at least a partial if not full refund should be warranted. The horrible fit of my dress was not my fault, I was not asking for something skin tight, just something you couldn't see down and at least one employee should have been able to tell me that it wouldn't fit right as they are in the business of wedding dresses.

Bottom line, if they say the dress can not be altered on the top, rethink ordering it. It will save you so many tears and stress on the day of...