Jackson Furniture — Local services in Cleveland

they put out defective lift chair recliners. I have had 3 remotes to quit working due to the wires work out of the remote. You call the company to get help. THEY REFUSE TO CALL YOU BACK. You send an email thru the contact on the web site. You call the customer care team leave a message stating you have sent a contact form in they call you cuss you out saying 'how dare you leave a message like you did we will not repair or replace your chair you are on your own even thou you have extended warranty that was purchased for the chair. I WILL BE HAPPY WHEN THIS PLACE GOES OUT OF BUSINESS. If the employees really care about the quality of work they are putting out in lift chairs for people who have mobility issues, the products would be...

Bought some Catnapper furniture two or three years ago, USB port went out, they shipped me the part for a fraction of what they sell online for, while I was putting it on I messed up the motor (pulled the power cord out of the motor with the foot rest , which has since been redesigned) they then shipped me the motor at a fraction of the price. I can't speak more highly of the service that they...

I got my couches and thankfully bought a 5-year warranty. Within the first year, it had to be replaced because the metal kept breaking when reclining and made both the love seat and 3 seater lean. It was so embarrassing to have people come over. Unfortunately, it broke again, but my warranty is up and there is no way I would waste any more money on...