Zirkelbach Home Appliance — Local services in Clinton

Horrible customer service and extremely high charges . I had to have a lid lock replaced. On my washer They charged $95 /1/2 hour . The first visit he was there not even 15 min on 8/26 the back of the washer was already off so he didn’t have to dismantle anything and he told me he would have to order the part and would not be able to come until 9/2. He came at 9/2 and assembled the part and put the lid back on and left - was there no longer than 15 mins . I get a bill on 9/12 for a service call of $147 and the part was $115. A total of $280 he claimed he was there 56 min and they have a time clock in the vehicle . I was basically called a liar when told how long the service guy was here and argued the fact when the service guy punches in and out . I couldn’t talk without being talked over and I also was told they would do me a favor by taking $22 off the bill and after I told them I would pay in two weeks they won’t charge me a late fee so that was another favor. Horrible customer service and overly priced for such a minor issue! I could have bought a new...

Would give a ZERO if I could due to poor attitudes....Shopped on their website for a washer / dryer. Had a set on their site for $399 each piece. I called and asked if they had free local delivery and was told yes. I asked if it was free delivery no matter the price of the appliance and again was told yes. I went to the store to purchase a set and was told by the sales woman that they were $449 each delivered, $399 if you took them yourself. I explained that it was $399 on their website, nothing about delivery mentioned and that I had called earlier about the delivery. No apology, just again told me each piece was $50 more if I wanted it delivered, didn't want to have me as a customer and let me walk out. I try to keep my money away from big box stores, but with attitudes like this from local merchants, there is a reason people stay away from...

I went in to find a replacement igniter for my 20 year old Maytag dryer. The woman would not even check to see if they had a part without the dryer's model number. I pointed out to her that the part itself had a model number: 53-4266. "Sorry, that won't work" was the answer.

I came home and spent literally less than 40 seconds to find the part I needed by Googling: "Maytag 53-4266". The part I needed came up in the first result! Whirlpool/Maytag 31001556. A minute later I had ordered one on Amazon.

I really try to purchase locally when possible. In fact, I have purchased major appliances from them (though not this dryer). I expect better...