Daugherty Appliance Sales — Local services in Cloquet

Bought fridge, within 2 days of delivery noticed it was defective, not cooling properly. Daugherty wanted to troubleshoot rather than exchange it. After a week of not having adequate cooling, they were still "troubleshooting" and I was supposed to be fine with it. They declined to exchange it for me, forcing me to finally demand refund which they declined so since I used credit card I disputed charge for defective merchandise. I notified in person and they said I'd have to pay the whole delivery charge, I offered to pay half since they weren't paying to replace my spoiled groceries. They now hit me with late fee on portion of delivery that I didn't charge back through credit card.. Fine I'll pay but they just lost a lot of future business from me and bought a lifetime of negative feedback.

Went to Best Buy and asked their policy. They stated if defective within first 15 days they would exchange. I bought from Best Buy.

Update. Few years later needed new washing machine. Didn't even consider Daugherty; went straight...

Service Department has had our washer for almost 2 weeks, each time I call to check on status, they cant find anything about it and I am given a different story. My husband was told a few days, then we were told a part was needed, then I was told they had not ordered the part as they had to ok it with us for cost and we were on a 'call list', even though the washer is only 2 years old and we are being told its the motor, which should be under the 10 year warranty. Today I was told the part was in, then she was not sure and could not guarantee we would have it back this week or when, then decided she was not even sure if the part was in and had to do more research... I would think being the 4th time I have called they would be familiar with me and/or our washer and make it a priority. Very disappointed in the service, the sales department was great., I would give the service dept. a minus 5 stars and sales a...

We bought appliances from Daugherty’s twice before the most recent visit and had a great experience. When we walked in this time we were looking for a new washer and dryer. A salesman approached us and we told him what we were there for. He asked if we needed gas or electric dryer. We said gas and he stated that they would have to order a gas dryer if we found one because they don’t have any in stock at the store. We said okay and then he walked away and went behind the counter. Didn’t offer any help or ask if we had any questions. Didn’t try to sell us on anything. Looked at the sets they had for about 2 minutes, and realized we could buy the same set on AJ Madison for half the price. The customer service was horrible. Will not...