I was in the market for a specific musical instrument and was unable to locate it for a price I could pay. I wandered into Tarpley, to inquire. They did not have what I was looking for at the store, the gentleman took my name and number promising to check their other stores and call me back. Within 2 days he called me back he had not been able to locate what I was looking for and promised to continue looking. Yesterday I stopped in to check with him, another gentleman who was there, told me that if I had not been called back what I was looking for was not in the inventory in any of the other 4 stores. The second gentleman asked if I had looked online, I told him I had but the prices were way more than I was able to pay, this gentleman started looking online for me and found exactly what I wanted for way less that I thought it was going to cost me (he did this without me asking him to, knowing that he was not going to get paid if I ordered online). Tarpley music has my business for all my...
   Read moreI Had just went into the store in Clovis New Mexico to buy a stand for my saxophone it was sticker priced at 21.99 And when I had gotten to the register the young lady had stated that the price went up a couple of dollars, Told me the new total was 32.99 Making it around a 50% mark up Stated that was a $10 increase she said they don't get notifications when the tax goes up and it affects the pricing but there's no way that the the way that the tax says couldn't make a $21 item or $22 item per se $33. I have purchased multiple instruments from them and them and I'm currently financing a saxophone with them In which I have a few payments left and will no longer shop there due to this experience.
Since the original review, The Manager Seth has gone above and beyond to resolve the situation and very professional with is skills at communicating with the public, he made the situation better and had a...
   Read moreTerrance and Joe were awesome. Both were very helpful, patient and kind while I tried out a few acoustic guitars. The store was clean and organized. The instruments were well kept. I ended up getting a unique Alvarez Artist Elite model that was exclusive to AIMM stores (which Tarpley Music is a member of) and I couldn't be more pleased with my purchase. The quality & value of the guitar that I bought at Tarpley's Clovis is...
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