Loyalty Automotive — Local services in Colonial Heights

Well it was a great place to go to, I bought my car from Priority 6 years ago and they give you free oil changes for as long as you have the car. I use to tell my family, friends, and co-workers about them and how they take care of you and your vehicle. But I will no longer be going back to them anymore. I took my car to them a little over a month ago to get the usual oil change. I drive 45 mins out to them because I trusted them. But that day was different, they give me my car back after a few hours, which was longer than usual, and told me my engine light was on that I should get my engine checked. But I said that was weird because it wasn't on when I drove there. But they said their mechanic noticed it when he got into the vehicle. So I tried to leave but my car stalled as soon as I pulled out of my parking spot. I had to wait a few mins to turn it back on and pull back in the parking spot. I walked back inside to figure what they had done. I told them there was no way my car was like that because I drove 45 minutes out there. I would have noticed at some point that my engine like was on. But they said there was nothing they could do because it wasn't a Nissan and the mechanic said the engine light was already on. I have never been in this situation before and I hope no one else goes through this. But after an hour of trying to figure out what to do with them I gave up and had it towed. Turns out, I was told from two different mechanic shops, that my engine was "oil starved" which the engine was running without oil and they must have forgotten to put it in there. Which is why it might have taken them longer with my car. So to sum it up. My car has been in the shop for over a month now, waiting on a used engine, while I am trying to find money to make payments for the engine. I should have never taken my car off the lot, I should have spoke with the general manager, and should have taken this to court. Instead I get screwed over and have to figure out how to make ends meet while I'm driving a loaner until I can get my car back on the road. Please dont end up like me. Take pictures of your car before you give it to them so you have proof of evidence against them in court. If you have read this far thank you for your time and let others...

So I decided I was going to drop into loyalty Nissan in Chester. I had a recall on my keys to my Nissan rogue so I decided to bring them in and have them changed over. Upon walking in I came in contact with a gentleman named Zack. And when he spoke to me I was instantly drawn by his polite nature. Well after I got the keys done I went and I spoke with him and he said that he could help get me a car that I would be happy with. Well I ended up walking away with a car well let's just say driving I mean. Let me tell you this young man was only 21 years old I think that's what he told me. Very very kind very polite very attentive very knowledgeable in his field. He's new to the loyalty team. I was very impressed with this young man. Never once did I feel pressured never once did I feel like oh I need to get up and out of here. Some sales people can be very aggressive with their approach I have experienced that before. I'm just so grateful that I got to meet Zack and that he is now a part of the team at loyalty. I believe you all are blessed to have that young man there and that he will be a major asset for your company. I really want to thank all of you for the kindness shown to me. Each part of the team that I encountered were kind. I felt very valued by this team. I just want you to know a great team of employees. Zach deserves some perks I don't know if you offer perks for team members but this kid he deserves I don't know what kind of treats you give your employees but this one here he's a keeper. Thank you Zack for treating me with such kindness and respect. And for helping me get the car that I...

Some of the staff are polite, others tend to act as if they are better than the world. We bought a truck here "like new" owned only by the dealership and it has had issues at 7k miles. Even Nissan's warranty line is on our side. The transmission down shifting felt like we were rear-ended. Acceleration feels like your trying to pull a concrete block.

But they remain stuck in their head that the hard shift and high revving transmission at low speed or normal acceleration is "normal with these transmission" the truck has less than 15000 miles, rusted rear differential, rust in & under the bed, crackling speakers, rusted exhaust system, rust on the rear bumper... we love the truck. But aren't too happy about the dealership...

They claim they honor and support the military, but then treat them as if they are ignorant...