Copper Barn Home — Local services in Columbia

On Sunday, May 12th I drove from out of state to visit Copper Barn Furniture store of Columbia, SC. This store has limited hours of operation. They're only open on Saturday’s and Sunday’s from noon-3. On the 12th they closed an hour early for Mother's Day because working three hours is apparently too much. I arrived at their sketchy looking warehouse at 2:10 and ran into the workers who were closing the store. I told the lady that I had several orders and there was one item I had ordered online that I wanted to see in person. She told me no I couldn’t go in and they only opened for two hours that day. The reason I wanted to look at one of the items I had ordered was to see their appearance and quality. After I placed two big orders from this website I had seen a post about the quality of furniture that had gotten me a bit worried. Then I started comparing what they’ve written about the furniture on their website to other furniture companies. I didn’t see any furniture place have postings about how the furniture lives and breathes with the seasons, often displaying slight movement due to changes in temperature and humidity, or do not drag pieces across the floor as this will cause damage or weaken joints. After telling the lady about how I just wanted to look at one item I had ordered I told her how I’m out of state. That didn’t matter to her. She proceeded to give me this passive aggressive spill about how it was too difficult and inconvenient to let me in. As I’m walking to my vehicle, another customer arrives and I tell her this place is closed. She gets upset too because she has also come from out of state. She asked to go in to get a piece she had ordered and the employee allowed her inside the warehouse. But I wasn't allowed to go inside just to look at one piece. I went online and chatted with the computer because you can’t talk to a person about the issue I had just had on the phone. I wanted to bring this up to them before posting a review. They didn’t care and charged me a stocking fee for all the items I ordered. The stocking fee is outrageous. I’m incredibly displeased with this company's embarrassing lack of customer service. Their hours of operation are laughable and they should move to being an online-only business immediately. I do not recommend doing business with this company because if anything goes wrong with an order you will likely get no customer service and be charged ludicrous...

WORST EXPERIENCE! I have been SOOO excited about finally shopping at CBF! I have looked and looked online and but I knew an in person experience was the only way to decide and purchase because my husband has a very crippled back. He needed to “sit” in the chairs before our purchase and decision. We left early Sunday morning from CHARLOTTE. A wreck caused us to arrive 20 minutes before closing. I CALLED one hour before 3 ( closing) to let them know: We were sooo excited about coming to buy some much needed and wanted furniture but we were horrified by the delay bc of an accident on the interstate and would they still be open at 2:40. The girl said: well… we will be closing at 3. I said ok…. No worries then.. we will hurry!!!! We arrived and I RAN INSIDE to explain we would be buying but it would be quick. . The owner, EXTREMELY PREOCCUPIED with putting everything in order to close up…had NOTHING TO SAY. It was clear she didn’t care.. AT ALL! We asked her about several dining sets and she looked at the prices on her computer. VERY DISMISSIVE. We were wanting so badly for her to HELP US find the right set. It became very clear that she didn’t want to help us.She mentioned shopping “online” multiple times. This explains why they are only opened Sat and Sun for several hours. We left abruptly after the constant dismissive and short answers given us. Not a shred of interest in customers who drive from Charlotte and were clearly wanting to buy!! As SOON AS OUR BODIES crossed their threshold outside… the young girl assisting, locked the door behind us. 😩 I’m old. I’m experienced with buying furniture and shopping. This type of furniture is “new” and exciting for me. It’s different and certainly not top of the line, but a fun look. Several things: I will not give CB any of my $$. No biggy. I’m sure the owner could care less. She proved that today! If you must have anything from here, for heavens sake.. order online! The owner lacks compassion, empathy, patience. Perhaps she is tired of this business? Perhaps it’s time to retire? Customer service is everything.. especially when someone has driven miles away and needs assistance and attention!?!?!?! Dismissive behavior is...

Terrible customer service. My husband and I ordered a coffee table and end table sets and they were delivered this morning after ordered over a month ago (perfectly okay, for we knew the delivery could be awhile). After the wait, we were super excited to receive them only for one end table to be so wobbly, one leg was at least 1.5 inches shorter than the other. After being told we could either send them back with the delievery men (while paying a 20% delivery charge… AGAIN.) or keeping the item with no money back or apology for obviously THEIR issue, we kept them after paying so much money to have these tables delievered already! Of course after much frustration and obviously not satisfied with wobbly “new” furniture, we were told by the delivery men that we could call when the business opened at 12 noon- for we received the items around 8:15am. When my husband called the woman was extremely rude and insensitive, while not solving ANY issue that again was THEIR fault. Customer service is about doing what’s right and satisfying the customer and clearly this business lacks that. Will never purchase from them again. Horrible customer service and in no form did they try to fix THEIR error.

If only they were as nice and straight forward communicating on the phone as they were on google review just because everyone can see the response. Also, we are not customers that feel “entitled” to anything more other than to be treated as a respected human being and...