Brown Lumber and Building Supply, Inc. — Local services in Columbiana

I wish they had better hours. Excellent staff, very knowledgeable and attentive, experienced folks who are eager to answer questions and explain things. It is a pretty great selection of tools and hardware; their lumber yard is across the street, and they've got enough to supply the local builders (which they do). I'm pretty sure 80-90% of all the homes built in the surrounding areas were built with materials from Brown Lumber. The only downsides to speak of are the current owner (son of the original guy) really likes to change the layout of the interior so if you think that they're finally finished with all the construction and remodeling, they aren't in 6 months they'll be completely rearranging the entire store and I don't just mean moving products around like other stored I mean moving the registers and counters, building dressing rooms, moving the nuts and bolts across the building, etc. It's just a little annoying; the selection never really changes, much it's just constantly being remolded. That and the hours, ever been to a retail store with less than banker's hours, it's just not convenient if you work a regular 8-5, they're only open a few hours on Saturday and closed Sunday so you can bet Saturday morning they're very busy and during the week it's just a 8-5 (unless that's...

I had an account with them. Business slowed so my account went past due. I discussed with their representative and told him I would pay in February. They agreed and said that would be fine. I paid $3K in February and told the man at brown thank you for working with me and not hitting my credit with this late payment. My 17 year old son died and that was part of what caused me to miss paying them. I was in a bad place and not handling my normal affairs as usual. He was nice and “He said no problem, you’re paid in full”

In April they added the amount I paid in February to my transunion credit report for an amount higher than what I paid/owed. TWO months AFTER I paid them in FULL!! What a low down thing to do to a person! To make matters worse they added the collection as a medical debt. Which tells me someone has no clue what they’re doing. This collection has damaged my credit score.

I called in April after I noticed the collection on my report and they claimed they would “look into it and take care of it”

Brown Lumber are either so heartless and cruel that they added the collection AFTER I paid in full and told them sorry my 17 year old son died. Or they are incompetent and and added it to my credit. I’m going to have my attorney look into if this is a violation of the...

I entered the store for the first time to purchase, what I believed was hard to find home siding. Upon entering, one of the front clerks seemed confused as to where to send me to get this siding, so then another customer said that he would take me where I needed to go within the store. After getting to the lumber area and seeing multiple people, whom I believe were employees in this area, I was never acknowledged. None seemed interested in helping me. The long-time customer, who explained that he was always in this store, seemed to know all the employees. This customer gave his items to be purchased to one of the female employees behind the cubicle to complete his sale, he said because there were long lines up front. This customer called over Brit and told Brit what I needed. After this Brit said they didn't have it, but he would take my number and order it and call me when it was available. Brit wrote my number on the piece of sample wood that I brought to the store. Brit asked if he could keep the sample and I said yes. Over a week past and I received no call from the Brit or this store. I called back to complain to management and was transferred to Brit. I explained my dissatisfaction with the poor customer service rendered me. Brit...