The place has a great atmosphere and a lot of their merchandise is priced at an affordable rate. They have a huge selection of games, consoles, POP figures and card singles.. That being said, when it comes to sealed cards they can get into price gouging territory. I didn't realize the new Pokemon Battle Styles ETBs only had 8 packs in then rather than 10 (I started playing again during Champion's Path, so my knowledge of ETB norms being 8 packs was lacking) so I trusted the pricing was only slightly higher since they are in high demand. I don't blame a store for upping the price a bit when the demand is pretty high, but they had those ETBs at 50% above the MSRP price of $40 with a price tag of $60. I thought the MSRP was $50 because I had mistaken them for the same style as Champion's Path, which turns out to be a premium run that includes 10 packs rather than 8 and a promo card. I was very disappointed to realize I had spent nearly $200 on 3 trainer boxes that were $20 overmarked a piece (1 for me and 2 for a couple of my friends) I'm just disappointed to see another store buying into price gouging tactics. I'll visit again because the experience aside from that was good, but I won't be buying anything there that's even...
Read morePreordered a couple boxes of double masters from them way before they were sold out. Got an email today saying I will be refunded and they aren't getting enough in for my order. I had even called them before ordering to make sure they weren't one of those companies doing a "preorder loan" I recommended my friends to buy from them as well after the exchange (one friend preorders a case from them).
For those of you who don't know a preorder loan is where a company takes your money for a preorder holds onto it for a couple months then refunds it right before the product comes out. Basically an interest free loan at the expense of others. The worst part is now I will not receive the refund for 3-5 days and the price of the product has gone up and will likely continue too.
Very unprofessional behavior which should be illegal. Anyone with these business ethics should be avoided at all costs. To make matters worse, in their email "apologizing " for the "mistake" they try to sell me the vip version of the product as a consolation. They will give me $10 off if I order 3 packs at $100 a pack lol. Even if they gave me $10 off a pack (which they are not) it would still be more expensive then eBay or tcg prices. Shady all...
Read moreI went into this store on 11/27/15 ("Black Friday"), because I had some Lord of the Rings figures that my mom (who lives in the area) had told me they said they were interested in purchasing. I walked into the store and walked up to the "Sell here" counter and was completely ignored, despite one of the 3 clerks walking right past me several times. There were three parties ahead of me at this time. I never even got the chance to ask if they would be interested, because nobody would even acknowledge my presence. I stood there about 5 minutes before I went back to the car and got out the box of figures and went back to the counter. I stood there another 10 minutes, during which time a family of 4 and one other person came in. Finally, one of the clerks told me that if I wanted to sell something, "It's going to be a long time," because "It's Black Friday and there are 10 people here buying." To be fair, there were 10 people, but 4 were one family, 2 were a couple, and 1 was my mother, who was browsing while waiting for me. If two clerks can't handle those sales while one helps me, then they don't deserve my business. I left and I...
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